Training Coordinator

About us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.  Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

The Magistrates' Court of Victoria (MCV) is the first level of the Victorian court system and is a jurisdiction within the Court Services Victoria.  It has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 locations, equating to approximately 90 percent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible, and responsive court that provides quality services to the Victorian community. 

About the role

Are you passionate about shaping exceptional client service experiences? This leadership role offers a unique opportunity to oversee the development, recruitment, and performance of Client Service Officers (CSOs) within the multi-jurisdictional MCV Service Centre.  You will play a pivotal role in driving service excellence, implementing innovative recruitment strategies, and fostering a culture of continuous improvement. 

What you'll do

• Lead, motivate, and develop CSOs to deliver high-quality digital and administrative services to court users.
• Oversee recruitment processes and introduce change initiatives to enhance CSO operations.
• Monitor and evaluate performance standards, providing coaching and feedback.
• Develop and implement performance plans and improvement strategies.
• Ensure compliance with legislative, privacy, and OHS requirements.

Our benefits

• We care about your health and wellbeing and have partnered with Fitness Passport, an initiative that allows you to access significantly discounted fitness membership program
• Peer Support Program designed to help create a safe and supportive workplace where colleagues look out for each other
• Koori staff network to enhance support for Koori staff and ensure that appropriate networks and services are readily available
• Ongoing professional development within a collaborative and supportive work environment 

About You

You will possess leadership capabilities and skills with a focus on training and development.  Your other strengths will be:

• Excellent communication skills and the ability to inspire teamwork and collaboration.
• Commitment to service excellence and continuous improvement.
• Capacity to adapt quickly to changing workforce needs/demands
• Experience in vocational education and training environments (desirable)

This is your chance to make a real impact by shaping the future of client service delivery in the Victorian Courts system.

How to apply

Click the ‘Apply Now' button, ensuring you include the following:

• A cover letter
• Resume

Applications submitted during the Christmas/New Year break will be reviewed in the new year.  Recruitment activity will resume from 5 January 2026, and candidates will be contacted thereafter.  Thank you for your understanding, and we wish you a safe and happy holiday season.

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.