About the Role:
The Team Leader, Complex Cases leads a team within Licensing and Registration that manages complex and escalated licence and registration applications for building and plumbing practitioners under the Building Act 1993. This role ensures decisions are made accurately, consistently and with the highest levels of integrity, in alignment with statutory obligations, regulatory frameworks, and internal policy.
The Team Leader provides expert guidance on complex matters, supports informed decision-making, and drives continuous improvement across operational processes. The role also contributes to the development and refinement of operational policy and procedures, playing a critical part in maintaining the integrity and effectiveness of licensing and registration outcomes.
What we are looking for:
- Demonstrated ability to lead, coach, and develop a team to deliver high-quality outcomes on complex and sensitive matters.
- Sound understanding of the Building Act 1993 and related regulatory frameworks, with experience applying legislation and policy in licensing and registration contexts.
- Proven experience assessing and guiding decisions on complex applications involving sensitive issues
- Ability to identify risks, provide expert recommendations, and support informed decision-making on escalated cases
- Commitment to upholding high ethical standards and ensuring decisions are consistent, defensible, and aligned with organisational values.
- Relevant tertiary qualification in public administration, law, business, or related discipline (desirable)
About the BPC
The Building & Plumbing Commission (BPC) is Victoria's regulator for building and plumbing.
It supports the growing Victorian community through the developments of harms-based regulation that is proactive and informed by data and intelligence. The BPC regulates for better consumer outcomes and is committed to safety, compliance and buildings that last.
The BPC's aim is to improve the experience for consumers in the building system by overseeing all aspects of building quality control – regulation, insurance and dispute resolution. The BPC aspires to be a leading and trusted regulator, emphasising consumer outcomes, clear communication with practitioners, efficient processes, and a commitment to public interest
The BPC brings key regulatory, dispute resolution, and insurance functions related to the building and plumbing industry together under one roof, streamlining the process for consumers and industry, and enabling the regulator to have oversight of all complaints so they can be handled more effectively and efficiently.
Commitment to Diversity
We celebrate the diversity of our workforce.
The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities.
We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us at recruit@bpc.vic.gov.au.
Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.
How to Apply
We require you to upload:
- Please include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria.
Important information
Only electronic applications submitted via careers.vic.gov.au will be accepted.
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