Senior Operations Coordinator

About this role

Please note that this opportunity is only available to existing Departmental staff at your substantive classification level. 

About the role: 

The UPI Senior Operations Coordinator will perform the daily operations of the Unique Patient Identification (UPI) solution at the department in close collaboration with health services' stakeholders under the direction of the UPI Data Steward Manager. Daily operations will include review and actioning of data quality reports, resolution of workflow items from within the solution, investigation and resolution of inter health service data quality exceptions, provision of advice, guidance and support to users of the service to ensure information within the solution supports health service needs.

About us: 

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.  

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all. 

About you:

To be successful in this role you require the following skills

• Systems Thinking - Diagnoses trends, obstacles and opportunities in the internal and external environment; understands the linkages between natural systems and communities to inform policy; conceptualises and defines the systems working within the organisation.
• Advanced Computer Skills - Uses a wide range of software application features such as word processing and spreadsheets; assists others with problem-solving on word processing and related applications.
• Planning and Organisation - Sets clearly defined objectives and priorities and operates accordingly, reviewing and adjusting as required; identifies processes, tasks and resources required to achieve a goal; establishes systems and procedures to guide work and track progress; recognises actual and potential barriers and finds effective ways to deal with them.

Experience/Qualifications:

• A tertiary qualification in Health Information Management (HIM), Information Systems or similar discipline is highly desirable.
• Knowledge of Enterprise Master Patient Index systems and integration with critical systems is desirable.
• Previous experience coordinating health information systems within multi-site services within a health or related area is advantageous.
• Fluent in data trends and able to manage large databases of information including data modelling, data mapping and data validation.

To view further information about the role including key contact details and the advertisement closing date please click on the position description attached.

What we offer: 

• The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply: 

Applications should include a resume and a cover letter. 

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@health.vic.gov.au. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email talentacquisition@health.vic.gov.au. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.  

Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.