Technical Business Analyst

About this role

Workplace Injury Commission (WIC)

Melbourne
 

$120,924 per annum (plus super) + excellent mentoring and support

 

• Enjoy rewarding work, a respectful culture, and the support you need to thrive
• Competitive remuneration, flexibility incl hybrid WFH, and incredible benefits
• Play a key role supporting WIC as we help injured Victorians find a way forward

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The impact you'll have:

At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.

As a Technical Business Analyst in our Corporate Services team, you'll play a key role in shaping and enhancing the organisation's core business systems. Partnering closely with our IT Enterprise Systems Specialist, you'll help ensure our technology solutions are fit for purpose, aligned to business needs, and delivering meaningful improvements.

A major focus of this role is our SaaS Case Management platform, which is central to the delivery of our dispute resolution services. You'll lead requirements gathering, process mapping, and the development of user stories to support system configuration and ongoing enhancements. You'll also contribute to release testing, validating new functionality, and ensuring updates support operational efficiency, compliance, and overall business goals.

Additionally, you'll draw on your knowledge of Microsoft 365 to identify opportunities for automation and process optimisation. Your insights will help streamline workflows, strengthen collaboration, and drive continuous improvement across the organisation.

 

Who we're looking for:

To succeed in this role, you will have:

• Demonstrated experience as a Business/Technical Business Analyst in technology‑driven projects
• Proficiency with Agile delivery tools (i.e. Azure DevOps, Jira, Confluence, etc.) for backlog management, documentation, sprint planning and traceability.
• Strong problem‑solving, analytical and conceptual skills; able to translate complex business needs into clear, testable requirements.
• Proven ability to communicate thoughtfully and effectively through workshops, meetings, presentations, and documentation with stakeholders at all levels.
• Demonstrated experience in requirements gathering, user story creation and acceptance criteria, business process mapping, wireframing, UAT, defect management, and release readiness.
• Experience assisting with requirements and testing for SaaS applications, preferably in case management or similar workflow‑centric systems.

 

For further information, please refer to our position description which you can access through our careers site.

 

Resolution matters. And so do you.

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

• Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
• More leave when you need it most - flexible leave arrangements tailored to you.
• Access to our 24/7 holistic mental health and wellbeing program for you and your family.
• A progressive and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

 

• Help Victorians find a way forward

As a Technical BA, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.

• Find support and relationships that count

Respect is a key value here. We trust and empower you to be your best self, at work and home.

• Respect today, shape tomorrow

Bring your diverse thinking and help make us even better.

• Be rewarded for your contribution

We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

 

Visit our careers site to find out more and read the stories of our incredible people.

 

Want to help us shape a brighter future? Join us.

Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, Monday 2^nd March 2026.

Please note: Applications will be reviewed throughout the application period, and interviews may commence before the application period expires.

 

WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email careers@wic.vic.gov.au

In accordance with our Privacy Policy and Collection Statement, as part of the recruitment process, WIC may collect and use information relevant to assessing your suitability for the role and our organisation.

Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.