Assistant Manager - Ticketing Operations

About this role

Australia's largest public museum organisation is seeking a Assistant Manager, Ticketing Operations at Museums Victoria.

ABOUT MUSEUMS VICTORIA:

Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV)—where every day is a new opportunity to create unforgettable experiences. As one of the southern hemisphere's largest and most iconic museum organisations, we're not just about exhibits; we're about engaging, immersive moments that spark curiosity, creativity, and connection.

Home to the awe-inspiring Melbourne Museum, the culturally rich Immigration Museum, the mind-expanding Scienceworks, and the World Heritage-listed Royal Exhibition Building, MV is a place where events transform spaces and stories into something truly unmissable. Join a passionate team that brings ideas to life and makes discovery part of everyday experience.

ABOUT THE POSITION

The Assistant Manager, Ticketing Operations supports and optimises Museums Victoria's Ticketing Operations by coordinating the development, delivery and review of key ticketing activities and services. The role ensures the efficient design and management of ticket sales, revenue collection and reporting through the effective administration of Museums Victoria's primary admissions Ticketing System and associated databases. The position supports the ongoing improvement of ticketing service delivery, assures ticket pricing aligns with relevant policies and procedures, and works collaboratively across departments to identify and prioritise current and future ticketing needs and facilitate the implementation of approved actions.

Some of the key duties include: 

• Perform key support responsibilities for the management of the Ticketing System to support a seamless experience for visitors purchasing tickets.
• Manage ticket creation processes, revenue collection processes, and data generation and reporting capabilities of the Ticketing System.
• Design, develop and produce system statistics and reports on ticket sales, visitation numbers, visitor demographics and education bookings.
• Lead and participate in internal forums to advise on authorised use of the ticketing system and implement approved system design changes.
• Monitor and ensure alignment of ticketing structures and pricing with approved delegations, policies and procedures.
• Identify and implement improvements that utilise and extend the capabilities of the Ticketing System in collaboration with internal stakeholders.
• Maintain effective relationships with the external Ticketing Vendor to support system improvements and updates.
• Support Ticketing Administration Officers to ensure accurate and efficient ticket sales, redemption and reporting.
• Maintain business rules, procedures and training materials for ticketing system administration and deliver training to system users.
• Ensure compliance with Museums Victoria policies, procedures and relevant legislation.

The successful applicant will have:

• Extensive experience in the design, front-end management and administration of ticketing systems, preferably BOS.
• Excellent conceptual, analytical and problem-solving skills with strong attention to detail.
• Demonstrated experience developing reports and effectively presenting results (knowledge of SQL and Power BI is an advantage).
• Experience developing and implementing operational procedures and staff training programs.
• Demonstrated ability to work effectively within a team, including collaborating, sharing knowledge and supporting colleagues.
• Excellent communication and interpersonal skills with a commitment to high-level service delivery.
• Ability to work to tight deadlines while maintaining a high standard of work.
• A National Police Records Check and Working with Children Check (successful applicant required to obtain).

OTHER INFORMATION

This is a Full-time, Ongoing position. The salary on offer is a VPS 4.1 - Base salary of $97,955 per annum (pro rata) plus 12% superannuation.

The successful applicant is required to undergo a National Police Records Check and Working with Children Check and be assessed as suitable (new employees are required to meet this cost).

HOW TO APPLY?

To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select “All Jobs” and click on the link for this job's listing. 

To apply, please click “Apply for this Job” at the bottom of the job listing page. 

For more information about this position, please contact Louise Bramish at lbramich@museum.vic.gov.au.

Please submit the three following three documents with your application: 

• Your Cover Letter
• Your Resume
• A written response addressing the Key Selection Criteria as outlined in our Role Statement (Please refer to attached document)

APPLICATIONS CLOSE: 20 March 2026 (11:59pm)