Digital Information Officer

About this role

• Full time, Ongoing position
• Salary range: $89,029 - $104,924 plus superannuation
• Up to $15,900 in salary packaging, flexible hybrid work arrangement

 

About the role

Victoria Legal Aid (VLA) is undergoing a significant digital transformation which will fundamentally change how the organisation operates to allow us to work smarter, be more efficient, support our partners and ultimately offer the best services to our clients. 

This role represents an opportunity for an information management professional to assist in developing a new capability for digital records management at VLA, contribute to the adoption of digital work practices, coordinating digital mail processes, and communicating with VLA staff and suppliers to ensure information is available in a timely way in line with our customer and legislative requirements.

This role is based at our Melbourne CBD office on Wurundjeri Country. 

About you

As our ideal candidate, you will possess:

• Demonstrated experience with imaging projects, converting hard copy records to digital formats.
• Demonstrated experience interacting with commercial offsite storage providers and managing supplier relationships.
• Demonstrated organisational skills and the ability to prioritise workloads, meet timelines and work under pressure.
• Experience using web-based document and records management systems.
• Highly developed communication skills, both written (including drafting and preparation of business documents such as reports, training materials), with the ability to liaise and engage with all levels of staff.
• Understanding of Public Record Office Victoria (PROV) standards and legislation and its application to ensure digitisation compliance.
• Ability to provide client focused services in a complex, confidential and sensitive environment.
• Ability to learn new systems and processes quickly to ensure sound understanding and working knowledge of VLA's client database.
• A knowledge of the general business of VLA and a commitment to our vision and values. 

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If your CV doesn't align perfectly with our job description, we strongly encourage you to apply. You may be just the right candidate.

About VLA
We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. 

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve. 

Employee benefits

• A focus on work-life balance, including flexible working arrangements
• Generous leave benefits, including:
  • Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays)
  • Paid gender affirmation leave
  • Five days both paid reproductive and fertility leave per calendar year
  • Annual 3% salary increase each December plus performance-related salary incentives
  • Attractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated Leasing
  • Discounted annual Myki public transport passes 
  • Individual learning and professional development opportunities, tailored to your role and career goals
  • Free annual flu vaccinations
  • Access to gym and end-of-trip facilities at our CBD office
  • Access to our Employee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources.

How to apply

To be considered for this role, please submit your current resume and a cover letter addressing the key selection criteria. 

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team. 

For further information, please review the attached position description or contact Lauren Thompson, Manager Digital Info & Records on 03 9280 3910 or for general queries: recruitment@vla.vic.gov.au.

No agency applications will be accepted. 

Applications close by 11.59pm on 24 March 2026.

Other relevant information

It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community. 

VLA is committed to putting the safety and wellbeing of children first.