Transcripts Coordinator

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. 

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'. 

Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

VCAT

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the Role

Reporting to the Manager, Listings, the Transcripts Coordinator, works between front-of-house (public facing) and back-of-house (internal facing) services, to provide transcripts and recordings, of VCAT matters to users, Members and staff. The Coordinator is responsible for the day-to-day fulfilment of requests and works with VCAT's designated, external providers, to ensure transcripts and recordings are seamlessly delivered for all parties and stakeholders.

The role works with a range of in-house, VCAT and CSV systems, as well as a wide range of internal stakeholders. This role is a blend of systems support and service delivery. The Coordinator also works closely with the Registrar Complaints in response to following up matters requiring investigation. 

Under direction, from the Executive Director and Registrar, Legal Services, the Coordinator also provides an avenue, for VCAT, to undertake transcripts and recordings audit, to ensure compliance of VCAT's transcript and recording services, is upheld, across all VCAT platforms and venues. The Clerk acts as a subject matter expert, for all staff, relating to training and support for transcripts and recordings.

This position is fixed term until 17 March 2027

About You

Does this sound like you?

• Using software applications like MS Teams, MS Office and Zoom will be second nature to you
• You are capable of engaging with stakeholders while remaining calm under pressure
• You possess well-developed interpersonal and negotiation skills
• You have strong initiative to self-assign work, seek advice, and develop own capability
• You have experience in building and maintaining positive and productive professional relationships and
• You are able to identify, develop and implement service improvements to enhance our ways of working.

Qualifications

Experience working in a courts and hearings environment, with a knowledge of in-room and remote transcript and recording devices will be an advantage

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

• resume 
• a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to get in touch by calling (03) 9032 0500 to speak with a People Services Advisor.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.