Insurance Officer

About this role

• Footscray location with flexible, hybrid work arrangement
• 2 days office attendance required
• 12 month contract
• Manage new insurance, renewals and claims on behalf of our clients
• Salary $75,016 plus super
• Applications close 6 April 2026

About State Trustees

We are the public trustee of Victoria with a strategic vision to support Victorians in protecting and growing their legacy and financial wellbeing. With a sense of community, we offer critical financial and legal products and services including Will Writing, Powers of Attorney, Executor Services, Trustee Services and Personal Financial Administration. 

We are a caring, passionate, and united team of people across 3 locations Footscray, Dandenong and Bendigo. For more information, please visit www.statetrustees.com.au 

About the Role

Reporting to the Team Leader of Property Services, you Insurance Officer will action requests relating to clients' insurable assets, both real estate and personal and manage the end-to-end process of insurance claims on behalf of our clients. 

Skills and Experience 

• Experience in the insurance field and/or Owners Corporations
• Experience with end-to-end management of insurance claims
• Sound customer service and administration experience
• Understanding of records and document management and maintaining electronic records
• Ability to prepare commercial standard correspondence, reports and recommendations
• Well-developed professional communication skills
• Intermediate computer literacy including Microsoft Office 

Previous experience as an Insurance Assessor in partial and/or total loss insurance claims will be highly regarded. 

Employee Benefits

Our people's wellbeing is important, and we are proud to offer the following benefits:

• Career development
• Health and well-being programs
• Flexible working conditions
• Education assistance
• Purchased leave
• Employee assistance program
• Reward and recognition program
• Free Will preparation
• Retailer discounts
• Charitable workplace giving
• Employee social club

Most importantly, you will be part of an organisation that works collaboratively to improve the lives of Victorians. 

How to Apply

If you're keen to join our journey, click the Apply button to commence the application process. In your application, make sure you include a cover letter and resume. 

We recognise the power of diversity and creating an environment where all our people feel they belong and reflect the communities in which we live, work and serve. We care about recruiting the best people, regardless of gender identity, age, ability, sexual orientation or cultural background. If you think you can do the job and would be a great fit for our team, we'd love to hear from you.