Digital Wayfinding Technical Analyst

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. 

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'. 

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

 

CSV Digital

CSV Digital provides IT support to all jurisdictions, ensuring reliable and consistent delivery of applications, digital services, and infrastructure. This includes management of core systems, cloud and on-premises environments, and user support to enable seamless day-to-day operations. In addition, CSV Digital offers overarching architectural guidance and security governance across the IT landscape. This ensures that technology solutions are aligned with strategic objectives, follow best-practice standards, and maintain robust security and compliance across all services.

 

About the Role

Offered on a fixed term 12-month full-time basis and reporting to the Digital Wayfinding Program Manager, the Technical Analyst role bridges business needs and IT solutions by analysing systems, identifying and designing solution enhancements, and ensuring the software aligns with user expectations. The role is responsible for the operational aspects of the Digital Wayfinding system, with great focus on user experience, solution enhancements, innovation, testing and release management. A significant responsibility of this role is the co-ordination of content creation and management on the Digital Wayfinding information channels in various courts and tribunal venues within Victoria and may require occasional travel to regional locations.

Key accountabilities include:

• Acting as a liaison between business stakeholders and technical teams to translate business and UX/UI requirements into clear functional and technical specifications.
• Managing and prioritising the Digital Wayfinding product backlog, including enhancements, defects, and technical improvements.
• Maintaining content, information architecture, and digital assets across Digital Wayfinding channels.
• Supporting system testing and release activities, including test planning, execution, and implementation.
• Collaborating with development teams to ensure solutions are functional, accessible, performant, and aligned with design standards.
• Keeping accurate and complete records of your work activities in accordance with legislative requirements and the organisation's records, information security and privacy policies and requirements.
• Taking reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the organisation's occupational health and safety (OHS) policies and procedures.
• Demonstrating how the actions and outcomes of this role and work unit impact the organisation's ability to deliver, or facilitate the delivery of, effective support and services.
• Undertaking other tasks as reasonably requested in line with the role.

 

About You

• Strong understanding of enterprise IT systems and the Systems Development Lifecycle (SDLC).
• Experience with modern web technologies and frameworks (HTML, CSS, java-script, React).
• Experience supporting digital platforms, including digital signage and content management systems.
• Understanding of UI/UX, accessibility standards, and modern development and collaboration tools (Git, Jira, Confluence).
• Understanding of data management, analytics, and emerging AI capabilities to support data-driven insights.

 

Qualifications

• A tertiary qualification in Information Technology and/or a related field.

 

Why work at Court Services Victoria

• Purpose & Public Impact
• Work that contributes to the wellbeing of Victorians and the public good
• Strong alignment with public service motivation and meaningful work 

 

• Flexible & Modern Work
• Flexible hours, hybrid and remote work options
• Leave provisions (including purchased leave and generous parental leave)

 

• Career Development & Mobility

• Access to learning, leadership development, and internal mobility across the VPS
• Opportunities to build broad, transferable public sector capability 

 

• Values‑Led & Inclusive Culture
• Strong commitment to VPS values, integrity, and accountability
• Emphasis on diversity, equity, inclusion, and psychological safety

 

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

• resume 
• a short cover letter

 

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.