Retail Assistant

About this role

Australia's largest public museum organisation is seeking casual Retail Assistants at Museums Victoria.

ABOUT MUSEUMS VICTORIA:

Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV)—where every day is a new opportunity to create unforgettable experiences. As one of the southern hemisphere's largest and most iconic museum organisations, we're not just about exhibits; we're about engaging, immersive moments that spark curiosity, creativity, and connection.

Home to the awe-inspiring Melbourne Museum, the culturally rich Immigration Museum, the mind-expanding Scienceworks, and the World Heritage–listed Royal Exhibition Building, MV is a place where events transform spaces and stories into something truly unmissable. Join a passionate team that brings ideas to life and makes discovery part of everyday experience.

ABOUT THE POSITION:

As a Retail Assistant with Museums Victoria, you will work across multiple retail sites to generate sales and actively engage with visitors. The role is responsible for maximising profitability by achieving sales targets and delivering a high level of customer service, contributing to the overall success and sustainability of MV Retail.

Some of the key duties include: 

• Maximising sales and profitability by achieving sales targets and retail KPIs across multiple sites
• Delivering a high level of customer service and providing product knowledge to visitors
• Working collaboratively with Retail Team Leaders, the Retail Operations Manager and the broader Retail team to achieve team goals, including online retail activities
• Assisting with retail operations such as exhibition shop bump in/out, stockroom tasks, visual merchandising and stock monitoring
• Supporting store operations by stepping into higher duties when required, including leading casual staff during busy periods
• Operating point of sale and inventory systems to process transactions and manage stock accurately
• Assisting with reconciliation of daily takings and ensuring accurate cash handling in line with policies
• Supporting stock control, data entry and participating in annual stocktakes
• Monitoring shop security and safety and taking appropriate action as required
• Complying with organisational policies, procedures and relevant legislation

The successful applicant will have:

• Demonstrated experience in achieving sales targets, retail KPIs and maximising profitability
• Proven ability to deliver high level customer service and effectively engage with customers and visitors
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment
• Well-developed organisational skills, with the ability to prioritise and manage tasks in a fast-paced retail setting while maintaining a customer-first focus
• Experience in stock maintenance and inventory control to a high standard
• Practical experience in retail operations, including POS systems, cash handling, reconciliations and stock processes

OTHER INFORMATION

This is casual position - The salary on offer is a VPS 2.1, $38.01 per hour including casual loading.

The successful applicant is required to undergo a National Police Records Check and Working with Children Check and be assessed as suitable (new employees are required to meet this cost).

HOW TO APPLY?

To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select “All Jobs” and click on the link for this job's listing. 

To apply, please click “Apply for this Job” at the bottom of the job listing page. 

For more information about this position, please contact Amanda Lawson at ALawson@museum.vic.gov.au.

Please submit the three following three documents with your application: 

• Your Cover Letter
• Your Resume
• A written response addressing the Key Selection Criteria as outlined in our Role Statement (Please refer to attached document)

APPLICATIONS CLOSE: 31 March 2026 (11:59pm)