Customer Experience Administrator

About this role

About the Role: 

We are seeking multiple fixed term Customer Experience Administrators until 30 June 2027. 

As the BPC's role continues to grow, we are establishing a new Screening Unit within the Consumer & Practitioner Service Centre. This frontline team plays a critical role in delivering a professional, supportive experience by providing phone and email assistance, guiding consumers, and triaging enquiries to the appropriate pathways. 

The Customer Experience Administrator is the first point of contact for practitioners, members of the public, and industry stakeholders. The role focuses on delivering timely, accurate, and professional support across multiple communication channels, while upholding the BPC's commitment to service excellence. 

Ready to make a difference at the BPC? Apply now. 

What we are looking for: 

• Experience in a call centre or customer contact environment would be highly regarded.
• Proven customer service excellence, delivering accurate, timely, and professional responses across multiple channels while consistently meeting service standards and enhancing customer experience.
• Strong administrative and data management skills, with demonstrated ability to maintain accurate records, log interactions consistently, and comply with data management protocols.
• Clear and effective communication skills, including the maintenance of clear, accurate customer-facing communications.

For more information please visit the Position Description located at Career.vic.gov.au 

About the BPC 

Established in 2025, the BPC is Victoria's new independent regulator for the building and plumbing industries. The BPC brings together the Victorian Building Authority (VBA), Domestic Building Dispute Resolution Victoria (DBDRV), and the domestic building insurance function of the Victorian Managed Insurance Authority (VMIA) into one organisation.  

Key functions related to building and plumbing regulation have come together under one roof, including registration, inspection and compliance, practitioner discipline, dispute resolution, and domestic building insurance.  

A career at the BPC means working to protect consumers and support practitioners at an exciting time of industry transformation. 

You can find further information about our role, annual reports, structure, careers and other activities at BPC. 

Commitment to Diversity 

We celebrate the diversity of our workforce.  

The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities. 

We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us at recruit@bpc.vic.gov.au. 

Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process. 

How to Apply  

We require you to upload: 

• an up-to-date resume.  

• Please include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria.  

Important information   

Only electronic applications submitted via careers.vic.gov.au will be accepted.  

Candidates deemed suitable from a selection process may be considered for identical or similar vacancies within 6 months.