Administrative Services Officer

About this role

• Full time maximum term position up to 2 years
• Salary range: $59,618 - $73,925 plus super
• Up to $15,900 in salary packaging, flexible hybrid work arrangement

About the role
In this role you will be responsible for providing effective and efficient administrative support to the Quality Assurance team within Grants and Quality Assurance (GQA), as required.

Duties will include, but are not limited to;

• Maintaining and updating schedules, registers and databases to ensure information is accurate, current and compliant with relevant policies and procedures
• Managing electronic and paper filing of panel practitioner files and documentation in accordance with security and local operating requirements
• Providing accurate written and verbal information to legal practitioners regarding Quality Assurance processes
• Preparing materials for practitioner assessments, including seeking additional information to support applications and internal management actions.

In addition, you will also be required to triage emails and telephone enquiries, manage correspondence, schedule meetings and appointments, and undertake a range of data entry, record keeping and document management tasks.

This role is based at our Melbourne CBD office on Wurundjeri Country.

About you
As our ideal candidate, you will possess:

• Demonstrated skills to provide administrative support including excellent organisational skills and the ability to prioritise workloads, meet timelines and work under pressure.
• General knowledge of the law, legal systems and legal procedures, or experience working in a legal environment (highly desirable).
• Good word processing skills and experience using Microsoft Office suite (e.g. Word, Excel etc).
• Strong written and oral communication skills, including the ability to communicate effectively with people in challenging situations at all levels and to demonstrate empathy when managing distressed callers.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If your CV doesn't align perfectly with our job description, we strongly encourage you to apply. You may be just the right candidate.

About Quality Assurance
The Quality Assurance team conducts audits and compliance checks to maintain the quality of legally aided services.

About VLA
We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

• A focus on work-life balance, including flexible working arrangements
• Hybrid work from home & office model 
• Generous leave benefits, including:
  • Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays)
  • Paid gender affirmation leave
  • Five days both paid reproductive and fertility leave per calendar year
• Annual 3% salary increase each December plus performance-related salary incentives
• Attractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated Leasing
• Discounted annual Myki public transport passes
• Individual learning and professional development opportunities, tailored to your role and career goals
• Free annual flu vaccinations
• Access to gym and end-of-trip facilities at our CBD office
• Access to our Employee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources.

How to apply
To be considered for this role, please submit your current resume and a cover letter addressing the key selection criteria, specifically;

1. Demonstrated skills to provide administrative support including excellent organisational skills and the ability to prioritise workloads, meet timelines and work under pressure.
2. General knowledge of the law, legal systems and legal procedures, or experience working in a legal environment (highly desirable)
3. Good word processing skills and experience using Microsoft Office suite (e.g. Word, Excel etc).
4. Strong written and oral communication skills, including the ability to communicate effectively with people in challenging situations at all levels and to demonstrate empathy when managing distressed callers. 

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information, please review the attached position description or contact Julie Ivanovska, Co-ordinator QA & Compliance on (03) 9606 5214 or recruitment@vla.vic.gov.au.

No agency applications will be accepted.

Applications close by 11.59pm on Sunday 26^th April 2026.

Other relevant information
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.