Volunteer Programs Coordinator

About this role

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Role

The Volunteer Experience team leads initiatives that enhance how volunteers are recruited, supported and engaged across CFA. This work plays a critical role in strengthening a sustainable, capable and connected volunteer membership.

This is an exciting time to join CFA as a Volunteer Program Coordinator. This role provides a dedicated, statewide coordination and case management function to support concurrent, high-priority initiatives that strengthen volunteer recruitment, onboarding and overall member experience. The focus is on improving end-to-end processes and job readiness outcomes to enhance the volunteer experience and long-term sustainability. 

About you

You understand what motivates and supports volunteers, and what helps them thrive. You bring experience working in or alongside volunteer environments, along with the ability to build genuine, trusted relationships across a diverse stakeholder group. 

You are a proactive and highly organised professional who thrives on bringing ideas to life and delivering meaningful outcomes. Comfortable working in dynamic environments, you can coordinate projects and drive initiatives from concept through to delivery, managing competing priorities with confidence. 

A strong communicator, you tailor your approach to engage different audiences, influence outcomes and support collaboration. You bring sound judgement, problem solving and analytical skills, and are able to navigate complexity to deliver practical, effective solutions. 

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways 

 Your Application

Click the ‘Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.

 Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check.  You will also be required to provide at least two professional references.

Applications close: 11:59pm 4 May 2026.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves.  First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. 

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email recruitment@cfa.vic.gov.au

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact recruitment@cfa.vic.gov.au