Team Leader

About this role

Team Leader

• Two (2) ongoing roles in the Debt Management Branch, Corporate Services Division
• Salary $124,888 plus 12% superannuation – VPS Grade 5.2
• Based in Melbourne CBD, with hybrid working opportunities

What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.

Find out more about working at the SRO at Careers | State Revenue Office, or via our LinkedIn page.

The opportunity  
The Team Leader is responsible for leading a team working across all facets of debt recovery. It's a great opportunity to showcase your people management and communication skills, and you will work closely with the leadership group of the Branch.

Reporting to the Branch Manager, you will be responsible for:

• Managing and leading  your team to deliver excellence in the recovery of debt.
• Managing team performance effectively through mentoring, counselling and conflict resolution.
• Managing the enforcement and collection of outstanding revenue.
• Building positive and effective working relationships with internal and external stakeholders. 
• Initiating and driving innovation and process improvement, including by identifying and monitoring new and emerging trends.
• Contributing to the planning and/or development of strategic recovery activities and policy options.

Who we are looking for
To be successful in this role, you will have:

• Strong leadership skills with a passion for, and experience in, developing, leading and mentoring staff to achieve the best outcomes.
• The ability to inspire and engage staff to deliver excellent service and achieve business objectives consistent with corporate values.
• Experience liaising with internal and external stakeholders, monitoring performance, promoting a positive team culture, utilising change management skills, and managing workloads within and across teams.
• An ability to respond to complex enquiries, interpret and apply legislation, initiate and drive innovation and process improvement while contributing to the organisation's strategic direction in various forums.

How to apply
Submit an application via the ‘Apply now' button by 11.59pm on Wednesday, 6 May 2026.

You will need to upload:

• a cover letter addressing the key selection criteria 4, 6, 7 in the position description
• and a current resume.

More information
You can find out more about this role via the position description. We encourage you to contact Sarah Cockburn, Branch Manager, Debt Management on 03 9628 0365 for a discussion about the role

If you need a copy of this advertisement in an accessible format or you require any adjustments to assist you to participate in the recruitment process, email HRServices@sro.vic.gov.au.

Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.

This role may be subject to a probation period.