Customer Service Officer

About this role

Customer Service Officers – Land Revenue Services Division

• Multiple fixed-term roles in the Land Revenue Services Division
• Salary $60,295 plus 12% superannuation – VPS Grade 2
• Based in Ballarat, with hybrid working arrangements. 

What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment. Find out more about working at the SRO at Careers | State Revenue Office, or via our LinkedIn page.

The opportunity

Based at the state-of-the-art Ballarat GovHub, which is centrally located, the Customer Service Officer is responsible for supporting the administration of various revenue lines, including updating and maintaining the customer database, supporting effective and efficient customer services and reaching agreed key performance indicator targets.

Reporting to a Team Leader, you will be responsible for:

• Handling routine customer enquiries by correspondence, email and phone.
• Accurately updating and maintaining customer databases.
• Achieving agreed performance targets.

Who we are looking for

To be successful in this role, you will have:

• A passion and commitment for delivering quality customer service.
• Strong written and verbal communication skills.
• A focus on results, with the ability to operate in a deadline-drive environment where you are expected to problem solve and achieve outcomes.
• Sound computer literacy skills.

How to apply

Submit an application via the ‘Apply now' button by 11:59pm on Sunday 10 May 2026. You will need to upload a cover letter addressing the criteria in the ‘who we are looking for' section and a current resume.

More information

You can find out more about this role via the position description. You can also contact Sam Harrison, Branch Manager on 0402 458 952.

If you require any adjustments to assist you throughout the recruitment process, or you need a copy of this advertisement in an accessible format, email HRServices@sro.vic.gov.au.

Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.

These roles may be subject to a probation review.