Administration / Intake Assistant

Position Title: Administration Intake Assistant   

Classification: HS1                            

Salary per hour: $29.57 + superannuation + generous salary packaging options  

Employment Type: Ongoing full-time OR Ongoing part-time hours available

Award: Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025

 

 

Role description

Dhelkaya Health is seeking an organised and client-focused Administration-Intake Assistant to join our team. This role is central to supporting our intake services and ensuring smooth operations across our reception areas, including the main reception and Community Programs.

You will play a key role in:

• Providing exceptional customer service at reception points.
• Managing client records in line with legislation and hospital policies.
• Supporting intake processes for Allied Health, outpatient, and Community Services.
• Coordinating triage of referrals and booking appointments.
• Delivering efficient administrative support to enable client-centred care.

This position requires you to work to a roster between the hours of 7.30am and 6pm. Across locations in Castlemaine and Maldon

 

About you

• Strong communication and interpersonal skills.
• Excellent organisational and time management abilities.
• Experience in administration or reception roles (healthcare experience desirable).
• Ability to work collaboratively in a fast-paced environment.
• Knowledge of client record systems and confidentiality requirements.

 

Culture and Benefits

Dhelkaya Health is located on Dja Dja Wurrung country in regional Victoria. Just a short drive from Bendigo and easily accessed via public transport, the area is brimming with culture that blends the old with the new. Steeped in rich history, the town boasts a vibrant arts scene, historic architecture and is part of the Bendigo Region UNESCO City of Gastronomy. 

Surrounded by scenic trails and a unique natural environment that includes historic goldfields, outdoor enthusiasts can immerse themselves in the beauty of the natural world. Combined with a wide range of sporting clubs and outdoor recreation opportunities, the community offers a rich, diverse culture to enjoy.

From community events celebrating local festivals to grassroots initiatives fostering inclusivity and diversity, this is a place where people come together. At Dhelkaya Health, you'll enjoy all this and a flexible work environment with access to career development pathways that suit your life goals. You'll also benefit from:

• Stress-free parking: at no-cost close to your place of work. 
• Salary packaging: to maximise your earnings with options to package meals, entertainment, rent/mortgage repayments, and more. 
• Healthy and active lifestyle: through access to a free onsite gym and Fitness Passport membership for your family to use in a wide range of gyms, pools, and fitness facilities across the region
• Health and wellbeing: through a supported work environment that prioritises work-life balance and a health and well-being program that includes an Employee Assistance Program.
• Building meaningful connections: through the Dhelkaya Health Social Club and a variety of staff events and activities throughout the year held in a friendly, inclusive environment where everyone feels welcome.
• Home share - If lack of housing is stopping you from applying for a job here, consider Home share. It may help you get started at Dhelkaya Health. See this link for obligation free information.

https://dhelkayahealth.org.au/homeshare/

*All appointments are subject to a satisfactory police check, NDIS (if required) and compliance with Dhelkaya Health Vaccination Policy.

 

Our purpose and role at Dhelkaya Health is to be Healthier Together – we engage and empower individuals and community through the provision of empathetic inclusive and professional health services.  We want a workforce who share our passion and purpose and is as diverse as the communities we serve. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.

 

For further information about this position, please contact Tracy Johnson – Administration Manager Community Services on 03 5471 3294

 

Please note that candidates are required to submit a cover letter and CV together with a document addressing the key selection criteria (which can be found on the Position Description). Only candidates that supply this information will be considered for roles at Dhelkaya Health.