Visitor Engagement - Visitor Services Officer

About this role

Australia's largest public museum organisation is seeking a Visitor Engagement - Visitor Services based at Scienceworks.

ABOUT MUSEUMS VICTORIA:

Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV)—where every day is a new opportunity to create unforgettable experiences. As one of the southern hemisphere's largest and most iconic museum organisations, we're not just about exhibits; we're about engaging, immersive moments that spark curiosity, creativity, and connection.

Home to the awe-inspiring Melbourne Museum, the culturally rich Immigration Museum, the mind-expanding Scienceworks, and the World Heritage-listed Royal Exhibition Building, MV is a place where events transform spaces and stories into something truly unmissable. Join a passionate team that brings ideas to life and makes discovery part of everyday experience.

ABOUT THE POSITION:

The Visitor Engagement Visitor Services role is a customer-facing, sales-based position responsible for delivering exceptional first impressions and ensuring a welcoming, seamless experience for all visitors to the Immigration Museum. This role supports ticketing operations, including sales and upselling of products and tours, scanning pre-purchased tickets, and greeting a diverse range of visitors including members, education groups, and special interest groups.

The position plays a key role in orienting and ushering visitors throughout their museum journey, providing information and assistance as needed. With a proactive and engaging approach, the Visitor Services Officer ensures all visitors feel welcomed, supported, and connected to their experience.

Some of the key duties include: 

• Undertake ticketing operations, including sales, upselling of products and tours, troubleshooting, and scanning pre-purchased tickets
• Greet and welcome members, education groups, special interest groups, general visitors, and staff, providing a professional and friendly first point of contact
• Orient and usher education groups and visitors, ensuring they are well-informed and supported throughout their visit
• Maintain a visible and approachable presence, proactively anticipating visitor needs and providing assistance
• Engage with visitors to enhance their experience, including answering questions and providing directions and information about exhibits, events, tours, and facilities
• Deliver a high level of customer service, ensuring all visitors feel valued and supported
• Work collaboratively with Museum Ambassadors to identify and support accessibility needs
• Adhere to uniform, brand, and organisational values requirements
• Undertake additional tasks as directed by the Supervisor or Manager
• Comply with Museums Victoria policies, procedures, and relevant legislation

The successful applicant will have:

• Strong interpersonal and communication skills, with the ability to confidently engage with a diverse range of visitors
• A friendly, welcoming, and proactive approach to customer service
• The ability to anticipate and respond effectively to visitor needs
• Attention to detail, particularly in ticketing processes and visitor management
• Flexibility and willingness to support a variety of visitor services tasks
• A passion for delivering positive and memorable visitor experiences

Desirable:

• Experience in customer service, hospitality, or front-of-house roles

OTHER INFORMATION

This is an irregular part-time (0.39 FTE), ongoing position based at Scienceworks. The salary on offer is a VPS2.1 Base salary of $62,104 per annum (pro rata) plus 12% superannuation.

The successful applicant is required to undergo a National Police Records Check and Working with Children Check and be assessed as suitable (new employees are required to meet this cost).

HOW TO APPLY?

To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select “All Jobs” and click on the link for this job's listing. 

To apply, please click “Apply for this Job” at the bottom of the job listing page. 

For more information about this position, please contact Nicole Ebert at nebert@museum.vic.gov.au.

Please submit the following documents with your application: 

• Your Resume
• Your Cover Letter addressing the Key Selection Criteria as outlined in our Role Statement (Please refer to attached document). 1-2 pages only.

APPLICATIONS CLOSE: Monday 25 May 2026 (11:59pm)