Senior Manager, Strategy and Client Experience

About this role

Workplace Injury Commission (WIC)

Melbourne
 

$201,315 per annum (plus super) + excellent mentoring and support

 

• Enjoy rewarding work, a respectful culture, and the support you need to thrive
• Competitive remuneration, flexibility, and incredible benefits
• Play a key role supporting WIC as we help injured Victorians find a way forward

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The impact you'll have:

At the Workplace Injury Commission (WIC), we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.

As we continue our growth journey, we're seeking a Senior Manager, Strategy & Client Experience to join WIC. In this role, you will own WIC's strategy system end-to-end — from discovery and prioritisation through to planning, performance, and strategic reporting — ensuring the Executive Leadership Team (ELT) has a clear line of sight from organisational objectives to measurable outcomes.

Operating as an anticipatory, proactive, and enabling partner to the General Manager, Strategy & Experience, CEO, and ELT, you will deliver strategic insights and intelligence, curate the initiative pipeline, and drive coherence across divisions. You will champion a strong client-centred approach, embedding customer insight into every stage of strategic decision-making.

You will provide visible and active leadership across strategic and business planning, client insights, and strategic communication — supporting the ELT while strengthening organisational capability. Your leadership will uplift the maturity of strategic planning, insight generation, and stakeholder engagement and communications, providing clarity, confidence, and alignment across WIC.

Working closely with the Senior Manager, Portfolio Capability & Practice, you will ensure strong integration between strategy and delivery — helping ensure WIC's strategy is insight-driven, client-centred, and effectively delivered across the organisation.

 

Who we're looking for:

To succeed in this role, you will have:

• Extensive experience in leading organisational strategy, business planning, and performance frameworks within a complex, multi-stakeholder environment.
• Demonstrated ability to deliver transformative outcomes that have a lasting impact on organisational effectiveness, client experience, and stakeholder engagement.
• Exceptional leadership and people management skills, including the ability to inspire, develop, and motivate high-performing teams to achieve ambitious goals.
• Superior communication, negotiation, and interpersonal skills, with a track record of building trusted relationships and influencing at executive and board levels.
• Relevant tertiary qualification in Business, Public Policy, Management, or a related discipline (essential).

For further information, please refer to our position description which you can access through our careers site.

 

Resolution matters. And so do you.

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

• Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
• More leave when you need it most - flexible leave arrangements tailored to you.
• Access to our 24/7 holistic mental health and wellbeing program for you and your family.
• A progressive and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

 

• Help Victorians find a way forward

As a Senior Manager, Strategy & Client Experience, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.

• Find support and relationships that count

Respect is a key value here. We trust and empower you to be your best self, at work and home.

• Respect today, shape tomorrow

Bring your diverse thinking and help make us even better.

• Be rewarded for your contribution

We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

 

Visit our careers site to find out more and read the stories of our incredible people.

 

Want to help us shape a brighter future? Join us.

Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, Monday 8^th June 2026.

Please note: Applications will be reviewed throughout the application period, and interviews may commence before the application period expires.

 

WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email careers@wic.vic.gov.au

In accordance with our Privacy Policy and Collection Statement, as part of the recruitment process, WIC may collect and use information relevant to assessing your suitability for the role and our organisation.

Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.