About this role

About the business unit:

Civil and Enforcement Services (CES) is a business unit within the Department of Justice and Community Safety's Justice Services and Regulation division. CES is responsible for the collection and enforcement of fines and civil debt judgements in Victoria.

Digital shapes how Fines Victoria connects with the community, delivering secure, accessible and user-centred online services. The team works closely with business units to design and implement digital solutions that improve user experience, support business objectives, and enable data-driven decision making. By providing direction on and managing platform operations, content, analytics, and continuous improvement initiatives, Digital ensures digital platforms are best practice, reliable, and compliant, while driving innovation to meet evolving business and community needs.

About this role:

• The Senior Digital Advisor provides direction on the use of digital tools and is responsible for managing high-quality, compelling content and user experiences across digital platforms.
• Strong experience in managing business-as-usual operations for digital products, including website content management (e.g. Sitecore), web analytics monitoring and reporting (Google Analytics), and other ongoing activities that ensure digital services remain accurate, compliant, and user-friendly.
• Strong understanding of all technology supporting the delivery of websites and ability to elicit and articulate technical requirements.
• Provide authoritative advice for website improvements aligned with Digital best practice, including gathering intelligence from analytics, user journeys, feedback and the eliciting of the root cause and objectives from business teams

EOIs must be submitted by 11.59pm on Tuesday 16th June 2026 to be considered for this role.

Prior to applying, please confirm with your manager that you can be released from your current role.

To apply:

• Click apply below, complete the application form
• You will need to attach a copy of your updated resume to your application and a brief statement detailing their suitability for the role (no more than 300 words).

Important Information

• An expression of interest is not seen as a formal recruitment process
• Being released to take on another role may not necessarily be approved
• Only internal DJCS employees are eligible to be considered for EOI opportunities. Please do not share this link outside of DJCS.