Principal Improvement Adviser, System Access & Reform

About this role

About the role: 

The Timely Emergency Care (TEC) project is the Department of Health's aimed at enhancing hospital-wide patient flow and reducing delays in emergency care across Victoria, in partnership with the Institute for Healthcare Improvement, 22 Health Services and Ambulance Victoria.

Key objectives of the TEC Project include:

• Strengthening improvement support, performance oversight and consistent application of the Standards across health services. Enabling deeper engagement and clearer accountability for system-wide flow improvement, embedding this as core business.
• Reducing hospital admission rates, emergency department length of stay, and ambulance transfer times.
• Promoting collaborative improvement by bringing together health service teams to share best practice and innovations, with support from local and international experts in patient flow and improvement science.
• Reinforcing shared accountability at the ambulance-hospital interface, supporting improved transfer of care and system-wide patient flow outcomes in partnership with Ambulance Victoria.

As an Improvement Advisor you will bring technical expertise in improvement science to the work of the TEC project. This role will contribute to the development of the measurement strategy and advise on sound construction of the theory of change.

About us: 

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.  

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all. 

About you:

Can you demonstrate the following?

• Contribute to the development of foundational materials including project aims, measurement strategy, content theory, execution strategy and dissemination plans.
• Teach, coach, and support participating health service teams.
• Facilitate shared learning among participating teams throughout the
• Harvest successes for broader dissemination and spread.
• Utilise improvement measurement principles to monitor and report
• Project progress utilising a platform that supports data sharing, reporting on progress, dissemination of learning and assess, including financial management.

Qualifications / Specialist Expertise

• A tertiary qualification in fields related to health, public policy and/or health administration would be desirable.
• A formal qualification, training and/or detailed experience in improvement science would be desirable

What we offer: 

• The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply: 

Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date. 

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@health.vic.gov.au. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email talentacquisition@health.vic.gov.au. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.  

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