Senior Complex Needs Coordinator

THE ROLE

The Senior Complex Needs Coordinator provides consultation and coordination services for clients with complex support needs and is a single point of contact for service providers, clinicians or people seeking general information about complex needs service responses/interventions. Complex needs service responses/interventions include Multiple and Complex Needs Initiative (MACNI), the Support for High Risk Tenancies (SfHRT) program, Assertive Outreach Program (AOS) and broader complex needs responses.

The position will:

• provide consultation and coordination services and facilitate service planning for clients with complex support needs, including MACNI, SfHRT and AOS clients
• facilitate relationships between departmental program areas and external services, as well as provide capacity building regarding support provision for clients with complex needs
• partner with service providers to develop integrated responses and promote practice excellence
• identify systems gaps, risk factors and training opportunities that will improve service systems for clients with complex needs
• support the Client Support and Housing Services unit and represent the Complex Needs Unit in various environments.

ACCOUNTABILITIES INCLUDE

• Provide or contribute to authoritative and expert advice and recommendations with a specific program or area-based focus, consistent with organisational goals and values.
• Knows and applies legislation, policies and contemporary practice relevant for people with complex needs; provides guidance to staff; seeks to improve practice by analysing new and emerging approaches when supporting people with complex needs.
• Understands the lived experience of people with complex needs; draws on detailed knowledge of specialist and mainstream services to deliver tailored solutions to complex issues.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.