Job Description

Position overview

• Employment Type: Casual
• Location: Warrnambool Campus
• Classification: Administration Support Officer Grade 1
• Salary Range: $38.45 per hour including casual loading (excluding super and applicable shift loadings, penalties and allowances)

About the role

South West Healthcare (SWH) is seeking enthusiastic, professional, and customer-focused individuals to join our Receptionist/Switchboard team on a casual basis.

In this varied and dynamic role, you will be the first point of contact for patients, visitors, and staff, delivering a high standard of customer service across multiple functions.

This role requires flexibility to work across a rotating roster between 6:45am and 9:15pm, including weekends and public holidays.

Key responsibilities include:

• Providing reception services at the Main Entrance of Warrnambool Base Hospital
• Operating the hospital's switchboard efficiently and professionally
• Coordinating courier services
• Assisting with retail shop operations and cashier functions
• Performing general administrative and office duties as required

What you bring

You are a reliable and adaptable team player with well-developed communication, organisational, and time management skills. You take pride in delivering exceptional customer service and thrive in a fast-paced environment, confidently managing competing priorities.

You will demonstrate a high level of professionalism, along with sound proficiency in Microsoft Office applications. Strong attention to detail, accurate data entry skills, and the ability to work effectively both independently and collaboratively with minimal supervision are essential to succeed in this role.

What we offer

You will enjoy benefits such as:

• Excellent salary packaging options including meals & entertainment, novated leasing and additional superannuation contributions
• Internal and external professional development opportunities
• A range of internal development opportunities focusing on personal development such as resilience and mentoring workshops and comprehensive leadership programs
• Excellent terms and conditions of employment

Who we are

As an organisation SWH prides themselves on their values; Care, Respect, Excellence, Integrity and Leadership and their overall dedication to the local community. Learn more about SWH here.

SWH is the largest health service in South West Victoria, providing acute, mental health, rehabilitation, and aged care together with an extensive range of primary and community health services across the South West catchment. SWH is the lead agency for the South West Local Health Service Network, presenting an exciting opportunity for SWH to provide strong leadership and support across the entire region. With a population of 39,000 and a catchment of 100,000 Warrnambool is the regional centre to Victoria's Great South Coast.

To learn about the vibrant town and region please visit: http://www.warrnambool.com/

How to apply

Submit your application by selecting the Apply button below and include a cover letter and resume by Sunday, 26 July 2026. Please ensure you address the selection criteria as outlined in the position description.

Employment Terms and Conditions will be in line with the Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025-2027.

The successful applicant will be required to be eligible for and undergo the following:

• Police Record Check
• Employee Working with Children's Check, where required
• Current Immunisation status

South West Healthcare is an Equal Opportunities employer and commits to Inclusion, Diversity & Equity by providing a trusting workplace that are safe, respectful and inclusive of all individuals, and that our workplaces reflect the diversity of the communities in which we operate. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. We are committed to The Child Safe Standards, which aim to protect children and young people.

Note: If you experience any difficulties using this website or require assistance at any stage of the recruitment process, please email: humanresources@swh.net.au