Team Leader Housing Operations

THE ROLE

The Team Leader guides and manages teams focused on planning and delivering ‘front line' housing services. A key priority is ensuring high quality client service for those seeking housing assistance or living in public housing.

This role also involves meeting organisational goals, service standards, budget targets, stakeholder expectations, and client needs. Operating in a dynamic environment, the Team Leader must understand the context, make sound decisions, achieve outcomes, and build strong relationships with both internal and external stakeholders.

The Team Leader will operate at a level consistent with the Victorian Public Service 5.1 Grade Descriptors and Value Range Standard Descriptors as set out in the Victorian Public Service Enterprise Agreement.

ACCOUNTABILITIES INCLUDE

• Lead a team of housing staff that support applicants/renters on behalf of the department, including work allocation, human resource and performance and reporting management consistent with the organisational goals and values.
• Effectively supervise and provide leadership to a team(s) by:

–      modelling behaviours integral to good people management and departmental values

–      supporting individuals to achieve their potential while maximising their contribution to achieve their goals and outcomes

–      where relevant, support specific improvement objectives in annual improvement plans relating to the area of responsibility

–      building and maintaining positive relationships with peers and stakeholders across the organisation.

• Manage, interpret and apply business plans and policies in own area of responsibility and provide advice to others on design and implementation issues.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.