Director, Service Delivery Support (ICT systems)
Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.
We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.
We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.
If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
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| Department: | Department of Families, Fairness and Housing |
| Work Type: | Fixed term - full time |
| Job Function: | Executive Management |
| Classification: | SES1 |
| Work Location: | Melbourne - CBD |
| Reference: | VG/DFFH/COPL/376055A |
| Closing Date: | 09-Sep-2026 |
| Salary Range: | $240,938 - $310,385 |
| Job Duration: | 5 years |
| Attachments: | 376055 SES1 - Director, Service Delivery Support PD.docx (Word, 129KB) Job Specification |
| Contact: | Tanya Seath 0448 550 424 |
Position Details
THE ROLE
The Director Service Delivery Support leads the delivery of operational ICT system enhancements, improved business processes and digital solutions to improve client outcomes and support the work of front line service delivery staff.
The scope of work includes all operational program streams, including children and families, family violence, housing and disability services.
Located within the Community Operations and Practice Leadership Division, the role works in close collaboration with operational colleagues, other divisions within the department and more broadly as required.
The role leads business related functions that are critical to client service delivery focused ICT system development and maintenance, including subject matter expertise, development of ICT business requirements, mapping of end-to-end business processes, and user acceptance testing to ensure systems are fit for purpose and meet the needs of operational staff and clients.
ACCOUNTABILITIES INCLUDE
- Establish and maintain robust processes to ensure ICT systems are delivered and meet the needs of the operational workforce.
- Provide authoritative advice and subject matter expertise relating to the suite of client information systems utilised across operational divisions.
- Collaborate with operational staff and program Divisions to ensure policy and program intent is reflected in business processes and system enhancements.
Please open the position description to read more.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.
Job details
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| Department: | Department of Families, Fairness and Housing |
|---|---|
| Job Reference: | VG/DFFH/COPL/376055A |
| Location: | Melbourne - CBD |
| Work Type: | Fixed term - full time |
| Job Function: | Executive Management |
| Classification: | SES1 |
| Salary Range: | $240,938 - $310,385 |
| Job Duration: | 5 years |
| Date posted: | 19-Aug-2026 |
| Application Close Date: | 09-Sep-2026 |
| Attachments: | 376055 SES1 - Director, Service Delivery Support PD.docx (Word, 129KB) Job Specification |
| Contact: |
Tanya Seath
0448 550 424
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