Visitor Engagement - Visitor Services

About this role

Australia's largest public museum organisation is seeking Visitor Services team members, Visitor Engagement, at Museums Victoria - Melbourne Museum.

ABOUT MUSEUMS VICTORIA:

Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV)—where every day is a new opportunity to create unforgettable experiences. As one of the southern hemisphere's largest and most iconic museum organisations, we're not just about exhibits; we're about engaging, immersive moments that spark curiosity, creativity, and connection.

Home to the awe-inspiring Melbourne Museum, the culturally rich Immigration Museum, the mind-expanding Scienceworks, and the World Heritage-listed Royal Exhibition Building, MV is a place where events transform spaces and stories into something truly unmissable. Join a passionate team that brings ideas to life and makes discovery part of everyday experience.

ABOUT THE POSITION:

Two opportunities are available at Melbourne Museum - one full time (1.0 FTE) and one part time (0.66 FTE), both fixed term until 27 January 2027.

Our Visitor Services team members are the first face of the Museum. This is a sales-based, visitor-facing role responsible for delivering exceptional first impressions and a welcoming, seamless experience for everyone who walks through our doors. You will run ticketing operations, sell and upsell products and tours, scan pre-purchased tickets, and greet members, school and education groups, special interest groups and general visitors. You'll orient and usher visitors through their journey, anticipate their needs, and share information about our exhibitions, events, tours and facilities - making sure every visitor feels welcomed, attended to and supported.

Some of the key duties include: 

• Ticketing operations, including sales, upselling of products and tours, troubleshooting and scanning pre-purchased tickets
• Greeting and welcoming members, education and special interest groups at our schools entry, and all general visitors and Museum staff, providing a friendly, welcoming and professional first point of contact
• Orienting and ushering education groups and touring hall visitors, ensuring they are well informed
• Being visible and approachable at all times, anticipating visitor needs and offering assistance proactively
• Engaging with visitors to enhance their experience - answering questions, providing directions and sharing information about exhibitions, events, tours and facilities

The successful applicant will have:

• No previous experience required - this role is ideal for someone passionate about delivering exceptional customer service and creating positive, memorable visitor experiences
• Strong interpersonal and communication skills, with the ability to interact confidently and professionally with a diverse range of visitors
• A friendly, welcoming and proactive attitude, with the ability to anticipate and respond to visitor needs efficiently
• Attention to detail in ticketing processing and visitor management
• Flexibility and willingness to assist with a variety of visitor services tasks as required
• Experience in customer service, hospitality or front-of-house roles is desirable

OTHER INFORMATION

Two fixed-term positions are available at Melbourne Museum, concluding on 27 January 2027 - one full time (1.0 FTE) and one irregular part time (0.66 FTE). Both roles work to a roster that regularly includes Saturdays, Sundays, public holidays and occasional evening shifts (7-day operation), and involve standing for extended periods.

The salary on offer is Grade 2, Value Range 1 - $62,104 per annum, pro rata + 12% Superannuation.

OUR COMMITMENT

Museums Victoria is strongly committed to the safety and wellbeing of all children and young people. We create and maintain a child safe environment and have zero tolerance for child abuse. The successful applicant will be required to undergo a National Police Records Check and a Working with Children Check, and be assessed as suitable.

Museums Victoria is an equal opportunity employer. We welcome and celebrate all communities. Museums Victoria is committed to building a diverse and inclusive workplace where everyone feels they belong. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and people of all ages, gender identities and sexual orientations.

We are committed to an accessible and inclusive recruitment process. If you require adjustments or support to participate, please contact Job at job@museum.vic.gov.au.

HOW TO APPLY?

To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select “All Jobs” and click on the link for this job's listing. 

To apply, please click “Apply for this Job” at the bottom of the job listing page. 

For more information about this position, please contact Nicole Ebert at nebert@museum.vic.gov.au.

Please submit the following two documents with your application: 

• Your Resume
• A cover letter addressing the following Key Selection Criteria:

1. Strong interpersonal and communication skills, with the ability to interact confidently and professionally with a diverse range of visitors
2. A friendly, welcoming and proactive attitude, with the ability to anticipate and respond to visitor needs efficiently
3. Attention to detail in ticketing processing and visitor management

APPLICATIONS CLOSE: 11 September 2026 (11:59pm)