Visitor Engagement - Children's Activity & Engagement

About this role

Australia's largest public museum organisation is seeking a Visitor Engagement Officer - Children's Activity & Engagement at Museums Victoria.

ABOUT MUSEUMS VICTORIA:

Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV)—where every day is a new opportunity to create unforgettable experiences. As one of the southern hemisphere's largest and most iconic museum organisations, we're not just about exhibits; we're about engaging, immersive moments that spark curiosity, creativity, and connection.

Home to the awe-inspiring Melbourne Museum, the culturally rich Immigration Museum, the mind-expanding Scienceworks, and the World Heritage-listed Royal Exhibition Building, MV is a place where events transform spaces and stories into something truly unmissable. Join a passionate team that brings ideas to life and makes discovery part of everyday experience.

ABOUT THE POSITION:

This role is responsible for creating a dynamic, fun and safe environment for children and families within the Children's Galleries, interactive exhibitions and other Museum spaces. You will support programmed activities such as storytelling, play-based sessions and events (including parties and sleepovers), alongside routine ticketing and visitor support duties. We are looking for someone who brings enthusiasm, creativity and a genuine passion for engaging children in cultural and family-focused environments.

Some of the key duties include: 

• Delivering play-based and storytelling sessions that spark imagination and curiosity.
• Hosting children's events such as parties, after-hours events and sleepovers, ensuring a safe and engaging environment.
• Supporting hands-on experiences including art, sensory play and guided exploration in the galleries.
• Conducting ticketing operations including sales, scanning, upselling and troubleshooting.
• Maintaining a clean, welcoming and safe space for children and families, and complying with all safety protocols.

The successful applicant will have:

• Experience working with children in a family-friendly environment such as education, childcare or customer service.
• Strong communication and interpersonal skills, with the ability to engage with children and families.
• Proven ability to facilitate engaging activities and manage groups of children.
• A creative and adaptable approach, with the ability to modify activities as needed.
• Demonstrated commitment to child safety and providing inclusive experiences.
• A current Working with Children Check and National Police Check (cost to be met by the successful candidate). Current First Aid and CPR certification, and experience hosting children's events, are desirable.

OTHER INFORMATION

This is a fixed term, irregular part-time position (0.66 FTE) for a period of two years. The salary on offer is Grade 2, Value Range 1 - $62,104 per annum, pro rata + 12% Superannuation.

The position works to a roster that regularly includes weekends and public holidays, with occasional evening shifts. Museums Victoria operates from five locations and employees may be required to work from any of these.

OUR COMMITMENT

Museums Victoria is strongly committed to the safety and wellbeing of all children and young people. We create and maintain a child safe environment and have zero tolerance for child abuse. The successful applicant will be required to undergo a National Police Records Check and a Working with Children Check, and be assessed as suitable.

Museums Victoria is an equal opportunity employer. We welcome and celebrate all communities. Museums Victoria is committed to building a diverse and inclusive workplace where everyone feels they belong. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and people of all ages, gender identities and sexual orientations.

We are committed to an accessible and inclusive recruitment process. If you require adjustments or support to participate, please contact Job at job@museum.vic.gov.au.

HOW TO APPLY?

To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select “All Jobs” and click on the link for this job's listing. 

To apply, please click “Apply for this Job” at the bottom of the job listing page. 

For more information about this position, please contact Nicole Ebert at nebert@museum.vic.gov.au.

Please submit the following two documents with your application: 

• Your Resume
• A cover letter addressing the following Key Selection Criteria:

1. Experience working with children in a family-friendly environment such as education, childcare or customer service.
2. Strong communication and interpersonal skills, with the ability to engage with children and families.
3. Proven ability to facilitate engaging activities and manage groups of children.

APPLICATIONS CLOSE: 11 September 2026 (11:59pm)