Care Partner / Case Manager - Support at Home

Position Title: Care Partner / Case Manager - Support at Home

Classification: Administrative Grade 4 Level 4 (HS28)
Salary range per hour: $48.43 + superannuation + generous salary packaging option
Employment Type:  0.5 - 1.0 FTE
Award: Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025-2027

The Position

The Care Partner/ Case Manager is responsible for coordinating and overseeing a high-quality, person-centred Support at Home service for a portfolio of older people living in the community.

The role acts as the key point of contact for clients, their families and representatives, ensuring that services are coordinated around the client's individual goals, needs, preferences and circumstances.

The Care Partner/ Case Manager develops and reviews care and support plans, coordinates services and providers, monitors client wellbeing and outcomes, identifies and manages risks, and advocates for clients to ensure they receive appropriate and timely support.

The role requires a strong understanding of ageing, independence, safeguarding, community-based care and the principles of consumer choice and control.

About the role:

This role provides case management and care coordination for Support at Home clients, ensuring services align with individual goals, needs and funding. Responsibilities include conducting assessments, developing and reviewing care plans, coordinating service providers, monitoring wellbeing and service delivery, and facilitating access to health and community supports.

The position also identifies and manages risks, responds to safeguarding concerns, advocates for client choice and independence, and supports clients to navigate aged care and community services. Working closely with clients, families and stakeholders, the role promotes positive outcomes through person-centred, culturally appropriate care.

In addition, the role monitors budgets and service utilisation, maintains accurate documentation, ensures compliance with legislative and organisational requirements, and contributes to quality improvement initiatives and continuous professional development.

 Essential criteria

• Minimum tertiary requirement: Diploma or higher qualification in Community Services, Aged Care, Nursing, Health or Human Services, combined with demonstrated case management experience, will be considered,
• Minimum of 2 years' experience in the following:
• working with Support at Home or previous Home Care Package programs,
• coordinating complex or higher-risk clients,
• working with clients experiencing cognitive decline, social isolation, complex family circumstances or multiple health and support needs,
• Experience working within the Australian aged care system,
• Knowledge of My Aged Care processes and community aged care services,

Desirable

• Knowledge of the service system and ability to liaise and advocate across the full spectrum of health and community care.
• Experience with and a passion for service and quality development
• Experience of regional and rural health delivery

Key selection criteria 

Please address the following Key selection criteria in your cover letter:

1. Demonstrated Experience in Case Management and Care Coordination
2. Person-Centred Practice and Client Advocacy
3. Safeguarding, Risk Management and Duty of Care
4. Service Coordination and Collaborative Stakeholder Engagement
5. Organisational, Documentation and Professional Practice Skills

Culture and Benefits

IDHS prides itself on being an employer of choice and on the support and supervision provided to its staff.

We can offer you the following:

• A supported position in a multi-disciplinary team
• Generous salary packaging options including access to novated leasing to use pre-tax dollars for a car and associated expenses
• A welcoming and supportive culture
• Professional development opportunities
• Free parking
• Free gym access for staff
• Flexible work arrangements
• Employee Assistance Program

 *All appointments are subject to a satisfactory police check, Working with Children Check and compliance with the IDHS Vaccination Policy

IDHS encourages applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTQIA+ candidates, and people from multi-cultural backgrounds. 

Please refer to the relevant attached position description for further details about the role and address the ‘Essential Criteria' on your cover letter when applying, along with your resume.

For further information about this position, please contact Daryl Rowley, Community & Home Support Manager on 03 5431 7000.

Applications close Wednesday 30th September 2026 at 5pm (please note that interviews may be undertaken as applications are received)