Service Centre Consultant

About this role

• Bendigo location, with hybrid work arrangement available
• Part-time 37.8 hours per fortnight, roster details below
• Salary $75,016 + Super pro rata
• Applications close 3 November 2026 

About Us 

At State Trustees, we support Victorians from all walks of life with their financial and legal affairs, particularly during life's most important and challenging moments. 

As a Victorian Government-backed organisation, we provide trusted services that help people plan, protect, and manage their affairs with confidence, ensuring peace of mind when it matters most. 

About the Role 

As a Service Centre Consultant at State Trustees, you'll deliver excellent client service with ownership and accountability. You'll resolve client queries, use tailored communication, and make financial decisions aligned with client needs and budgets. You'll also manage information, engage stakeholders, and work in a collaborative team. 

Roster Details

We have a fortnightly roster as follows: 

Roster 1

• Week 1: Mon (8.24am – 3.00pm), Wednesday (8.24am – 12.30pm), Thurs (8.24am – 11.30am) and Fri (8.24am – 1.00pm) 
• Week 2: Mon (8.24am – 3.00pm), Wednesday (8.24am – 12.30pm), Thurs (8.24am – 1.30pm) and Fri (8.24am – 1.00pm) 

Roster  2 

• Week 1: Mon (8.24am – 3.00pm), Tuesday (8.54am – 1.00pm), Thurs (8.54am – 12.00pm) and Fri (8.54am – 1.30pm) 
• Week 2: Mon (8.24am – 3.00pm), Tuesday (8.54am – 1.00pm), Thurs (8.54am – 2.00pm) and Fri (8.54am – 1.30pm) 

We offer comprehensive 3-month training located at our Bendigo office, followed by flexible work (2 days from home, 2 in the office) once all requirements are met. 

Skills and Experience 

• Proven success in dynamic, client-focused, and team environments
• Customer service background, call centre experience is advantageous
• Strong professional communication skills, maintaining composure under pressure
• Experience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstances
• Life skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilities
• Adept at multitasking with Microsoft Office expertise. Efficiently manages multiple tasks, including navigating various systems and applications.  

 Employee Benefits 

• Career development
• Health and well-being programs
• Flexible working conditions
• Education assistance
• Purchased leave
• Employee assistance program
• Reward and recognition program
• Free Will preparation
• Retailer discounts
• Charitable workplace giving
• Employee social club

How to Apply 

If you're keen to join our organisation in this highly rewarding role, click Apply to start the application process. Please ensure you include a cover letter and resume. 

We are an Equal Employment Opportunity employer committed to fairness, diversity and respect. As such, we will respond to requests for reasonable adjustments from applicants with disabilities. We strongly encourage applications from Aboriginal and Torres Strait Islander people