Client Service Adviser

As a Client Service Adviser, you develop and deliver an integrated range of harm prevention and recovery services to VMIA clients that directly contribute towards a more confident and resilient Victoria. You use your knowledge of client centric and collaborative design processes to work with the Service Delivery team to produce creative, effective and world-leading solutions that directly impact the outcomes at an individual client and sector level.Your role is fixed-term and reports to the Client Service Designer, within the Service Delivery Division.
Job Details
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Department: Victorian Managed Insurance Authority
Work Type: Fixed term - full time
Job Function: Education and Training
Classification: As per advertisement
Work Location: Melbourne - CBD
Reference: VG/1439
Closing Date: 20-Aug-2017
Salary Range: As per advertisement
Job Duration: N/A
Attachments: Client Service Adviser - Fixed Term - Position Description.pdf (PDF, 236KB)
Job Specification

Contact: Amy Clarke
a.clarke@vmia.vic.gov.au

Position Details

  • Great CBD location
  • Fixed Term (12 months), Full Time flexible position

About us:

The Victorian Managed Insurance Authority (VMIA) provides risk advice and insurance services for the Victorian Government. We work with our clients to improve quality of life for the Victorian community.

We advise and insure more than 4,300 clients. They include Victorian Government departments, statutory authorities and agencies, hospitals, tertiary institutions, health centres, community service organisations, national parks, museums and cemetery trusts. We cover infrastructure such as state roads, rail and bridges.

About the role:

Reporting to the Client Service Designer, this is an exciting opportunity to move into a newly created role within the Service Delivery Division, where you will design, develop and deliver products and services to VMIA clients. This role offers real variety, including developing web content, producing videos, designing and implementing technology systems, developing blended learning, producing marketing collateral, designing tools and templates etc.  These products and services will directly contribute towards a more confident and resilient Victoria.

You will use your deep understanding of client centric and collaborative design processes to work with the Service Delivery team to produce creative, effective and world-leading solutions that directly impact the outcomes at an individual client and sector level.

About you:

We are looking for a multi-talented customer focused individual who has, or is ready to, move beyond traditional design methods into a more agile way of working.  You might have dabbled with design thinking, customer journey mapping or innovation methodologies.  You will need to be great at facilitating needs analysis and design workshops to gain agreement on the problem and high level solution, and then at developing and delivering that solution.  You know how to get stakeholders on your side and keep them there by delivering solutions that add value. You will thrive on evaluating the effectiveness of the solutions you develop.

An understanding of Victorian Government context would be helpful, but demonstrated success collaborating with clients, internal stakeholders and vendors to implement creative and innovative approaches to solving problems is an absolute must have.  You will also have strong consulting and project management skills.

You hold a qualification, or can demonstrate an appropriate level of experience, in service design, adult education, organisational behaviour, learning & development, marketing or other related discipline.

How to apply:

If this sounds like you, please submit your application by including your resume plus a short covering letter detailing your suitability for this role.  Selection criteria as outlined in the position description and the VMIA Values and Behaviours will form the basis of our selection approach.

We encourage flexible working arrangements at VMIA and more importantly we want the best applicant for the job. Therefore we would still like to hear from you if you are working reduced hours.

Applications close before midnight Sunday 20 August 2017 and will be treated in confidence.  Applicants will be required to provide evidence of their eligibility to work in Australia


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