Senior Service Designer

Exciting opportunity to join Victoria Legal Aid's Sector Engagement and Service Design team in the role of Senior Service Designer.
Job Details
VLA Logo
Department: Victoria Legal Aid
Work Type: Fixed term - full time
Job Function: Legal
Classification: VLA4
Work Location: Melbourne - CBD
Reference: VG/13390
Closing Date: 01-Sep-2019
Salary Range: $88,436 - $110,543
Job Duration: N/A
Attachments: Senior Service Designer Candidate application form #1339.docx (Word, 271KB)


Senior Service Designer PD #1339.pdf (PDF, 121KB)


Contact: Marie Baird
(03) 92690109

Position Details

  • Full time maximum term position.
  • Salary commensurate with experience, range: $88,436- $110,543 (pro rata) plus superannuation
  • Attractive employee benefits including salary packaging


About the role:
In this role you will provide technical expertise and coordination on a range of projects designed to improve legal assistance services for priority clients in Victoria.

You will support and work alongside key stakeholder groups including the Collaborative Planning Committee, support the development and review of legal needs analysis approaches and products, and work on sector planning and service design initiatives to achieve improved user-experience, effectiveness and access to legal assistance.

About you:
You are an experienced leader with the demonstrated ability to influence others and bring about change. Your highly developed interpersonal and communication skills will see you building positive working relationships with both internal and external stakeholders, and effectively contributing to a range of projects.

Essential to your success in this role is your commitment to social justice, understanding of service delivery and design, and embodiment of the VLA Values of fairness, care and courage.

About Victoria Legal Aid:
Our vision is for a fair and just society where rights and responsibilities are upheld. With over 800 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. We also provide legal representation to those who need it most.

Employee benefits:
We offer attractive employment benefits including salary packaging (making part of your salary tax-free), flexible working arrangements, family friendly policies and opportunities for professional development. Whilst the work is challenging, you will be rewarded with a culture that is focused on achieving quality outcomes for disadvantaged Victorians.

How to apply:
Submit a current resume and completed candidate application form (listed within the file attachments as a Word document). You must complete the candidate application form to be considered for this role, separate responses to the KSC outlined in the position description are not required. Please also include the contact details of two referees.

For further information review the attached position description or contact Marie Baird, Program Manager-Sector Engagement and Service Design on (03) 92690109

No agency applications will be accepted.

Applications close by 11.59pm on Sunday 1 September 2019


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