Senior Resolutions Officer

The Senior Resolutions Officer: • Manages a caseload of complaints about Victorian disability services, conducting assessments of complex complaints and undertaking conciliations. • Provides practice advice relevant to the quality support of Victorians with disability • Supports the Resolutions Manager to ensure accessible, effective resolution of complaints. The successful applicant will be highly motivated, empathic, results driven, a team player and able to work effectively with stakeholders.
Job Details
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Department: Disability Services Commissioner
Work Type: Fixed term - full time
Job Function: Community Services
Classification: VPSG5
Work Location: Melbourne - CBD
Reference: VG/DSC/141688
Closing Date: 24-Sep-2019
Salary Range: $98,396 - $119,052
Job Duration: To 31 March 2020
Attachments: Senior Resolutions Officer VPS 5 Sept 2019.docx (Word, 94KB)
Job Specification

Senior resolutions Officer VPS 5 Sept 2019.pdf (PDF, 771KB)
Job Specification

Contact: Lyle Ladlow
8608 5766

Position Details

The Disability Services Commissioner (the Commissioner) is an independent statutory authority established under the Disability Act 2006 (the Act). The Commissioner provides a strong, independent voice to promote and protect the rights of people using disability services, exercising powers provided or referred to the Commissioner under the Act to; resolve complaints about Victorian disability service providers, including through conciliation or investigation as necessary; provide oversight reviews of client incident reports; undertake an annual systemic review of deaths in disability services; conduct own initiated investigations of disability service providers; and conduct own initiated investigations of systemic issues impacting on the safety and well-being of people receiving funded disability services in Victoria.

How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

 Please note:

 For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to view the Information for Applicants document to obtain guidance on what to include in your cover letter and resume. This document also provides information on the department's recruitment and employment safety screening processes.

Click 'Apply Now' below to submit your interest in this role, or click here to obtain step-by-step guidance on how to register and apply online.    For further information please visit the Department of Health and Human Services website:

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