• 1 Permanent & 1 Fixed Term position available
• Salary from $56,834 plus superannuation 
• CBD Office location/ Hybrid working

Position overview:

We currently have a full time permanent and a full time fixed term position available, to join our supportive and dynamic Customer Experience Team.

An important and integral role at the VBA, as a Customer Experience Administrator you will be responsible for delivering a positive customer experience by responding to all inbound phone enquiries and supporting practitioners and members of the community who contact the VBA.

In this role you will provide an excellence service in communicating with practitioners and consumers by predominately inbound phone enquiries, as well as email, and direct mail, provide information and authoritative advice to stakeholders regarding the VBA's practices and procedures and contribute towards the continuous improvement of the Customer Experience Unit by contributing to the development and implementation of new practices and procedures.

What we are looking for:

• Experience working in a call centre environment.
• Good verbal and written communication and interpersonal skills
• An ability to build rapport with others in order to understand issues and suggest course of action appropriate to the customers needs.
• Ability to adapt approaches and work to changes in the environment and effectively manage new challenges

VBA Commitment

The Victorian Building Authority embraces a diverse and inclusive culture who work together for the benefit of all Victorians. Our recruitment is best practice and free from bias, we recruit based on merit and equity regardless of age, disability, religion, gender, sexual orientation or cultural background.

We have an amazing employee engagement program, remote working setup, health and well-being and learning and development programs to ensure our people are fit for work and inspired to be the best they can. We are always looking for talented new people to join us with a broad range of skills and experience who are curious, keen to learn and enjoy serving the community they live in, so if this sounds like a place you'd like to work and you think you have what it takes, we‘d love to hear from you and encourage you to apply now!

How to Apply:

We require you to upload:

• A detailed copy of your resume
• A cover letter briefly outlining your relevant experience and what attracted you to the role  

Please note:

• Only electronic applications submitted via careers.vic.gov.au will be accepted.