• Uphold government integrity through assessment of complaints of corruption and police misconduct'
• Melbourne CBD with hybrid / flexible working arrangements
• Full-time ongoing, VPS 4 $97,955 - $111,142+ super

Applications close 11:59pm, Sunday 27 April 2025.

Our organisation

IBAC's work is vitally important to Victorians - we prevent and expose public sector corruption and police misconduct.

Our vision is a public sector and police that acts with integrity for all Victorians.

Our team

People who work for IBAC are expected to have a sound understanding of and ability to demonstrate the IBAC values when dealing with Government agencies, the community and colleagues.

IBAC's values are incorporated in professional skills and behaviours for the position.

We Lead by example, Act Impartially, Work Together, Behave with Respect, Strive for Excellence.

Your new role

We have an opportunity for an individual to join our Complaint & Assessment Services (CAS) team as a Complaint & Assessment Officer on a full-time ongoing basis. Reporting to the Manager - CAS, the role will manage a caseload focused on timely assessment of complaints and notifications and will manage more complex and escalated enquiries from a diverse range of areas, including government, private, public and community sectors.

Duties include:

• Receive enquiries (verbal or written) and make recommendations for further action based on IBAC's policies, procedures, guidelines and relevant legislation.
• Engage with complainants via telephone, email and formal correspondence in line with IBAC service delivery charter.
• Assess complaints, notifications and enquiries received by IBAC relating to corruption or serious misconduct by public officers and government bodies, including police personnel conduct.
• Check to ensure that appropriate actions are taken to resolve enquiries and that information is managed and stored appropriately and ensure that all work complies with legislation, policies and procedures.

Additional duties are set out in the position description. To view this, please visit the IBAC Careers webpage and click on the appropriate vacancy.

Our requirements / Your skill set

We are looking for candidates with the below experience and capabilities:

• Experience in using case management and complaints management / handling systems.
• Significant experience in responding to Government enquiries
• Relevant tertiary qualifications and/or significant experience in Assessments

Due to the requirement to attain a Negative Vetting 1 security clearance candidates must be an Australian citizen at the time of application.

Apply now

All applications should include (PDF documents are preferred):

• a resume (no longer than 5 typed pages)
• a cover letter
• responses to the administrative screening questions within the application process

Applications close 11:59pm, Sunday 27 April 2025.

We are committed to bringing together people with differing perspectives, lived experiences and skills to make choices that reflect our integrity and community, and to creating an inclusive work environment for all.

Visit: www.ibac.vic.gov.au for more information.