THE ROLE

As a Senior Service Improvement Specialist, you will assist area managers build the capacity, capability and sustainability of the child protection service in line with legislative and Departmental requirements. With a key responsibility for business and performance analysis, you will improve local capacity to better manage the service, identify opportunities to improve consistency and compliance and to promote reform. You will provide direct support to areas and individuals when demand exceeds capacity to manage.

Located in a central Community Operations and Practice Leadership, Service Enhancement branch within it the Specialist Intervention unit, you have an important leadership role to support area and local managers improve the performance, effectiveness and consistency of operations by the introduction of service improvement methods, systems and approaches.

As a Senior Service Improvement Specialist, you will provide direct support to operational leadership to build the capacity, capability and sustainability of the child protection service in line with legislative and departmental requirements and the establishment of business and work processes to support local capacity improvements to better manage and identify opportunities to improve consistency and compliance and promote reform. You will provide direct support to areas and individuals when demand exceeds capacity to manage.

Pivotal to your success in this fulfilling role, ideal candidates will possess:

• A demonstrated ability to quickly establish strong relationships with Area based child protection practitioners and senior managers
• Child protection operational experience at a senior level

ACCOUNTABILITIES INCLUDE

1. Support the implementation of divisional business improvement initiatives to improve child protection program capacity and performance
2. Deliver business and service improvement recommendations to areas based on analysis and review
3. Support the operational delivery of CP SIU deployment activities to improve service delivery systems

Please open the position description to read more.

VACCINATION REQUIREMENTS POLICY

The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.

HOW TO APPLY

All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.