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CPP2 Case Practice Support Worker - Multiple Positions

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Job Details

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Department: Department of Families, Fairness and Housing
Work Type: Various
Job Function: Community Services
Classification: CPP2
Work Location: Mildura - Mallee area
Reference: VG/DFFH/ND/683587
Closing Date: 11-Jun-2023
Salary Range: $58,555 - $72,262
Job Duration: N/A
Attachments: CPP2 Case Practice Support Worker PD May 2023.docx (Word, 126KB)
Job Specification

CPP2 Case Practice Support Worker PD May 2023.pdf (PDF, 192KB)
Job Specification

PD Preview: Preview unavailable for this role
Contact: Natalie Mensforth
0428 176 092 or natalie.mensforth@dffh.vic.gov.au

Position Details


Case practice support workers work within a team to provide a range of case support tasks for clients within the Child Protection program. The tasks include, but are not limited to, supervising access visits between children and their families where there are safety or risk issues present, transporting children to services and providing in home support to families.


  • Undertake the supervision of access visits between children/young people and their families and carers, as allocated by the supervisor. Establish and maintain working relationships with service providers and case managers.
  • Ensure that the supervision and support of family contact sessions are consistent with Best Interest Principles.
  • Record case notes on family observations and assessments of contact sessions using the Client Relationship Information System (CRIS) and use a range of IT/web-based applications in accordance with departmental guidelines and privacy principles.
  • Attend Children's Court of Victoria and other relevant courts and tribunals and give evidence as required.
  • Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.

Please open the position description to read more.


The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.


All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

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