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Customer Service Officer

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Work Type:    Other
Job Function:   
Work Location:    Melbourne - CBD
Reference:    VG/TH113
Closing Date:    30-Aug-2013
Salary Range:   
Job Duration:    See Advertisement
File Attachment:    MV8009 Customer Service Officer, Casual TH13 Bond 20.08.13.pdf (PDF, 192KB)
Job Specification

MV9231 Bookings & Enquiries Officer TH13 Bond 20.08.13.pdf (PDF, 186KB)
Job Specification

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Position Details

Museum Victoria is seeking to recruit a number of new Customer Service Officers at our 3 museums (Melbourne Museum, Scienceworks and Immigration Museum) to provide high quality service to our visitors.

Our three award winning Museums will be hosting exciting new exhibitions and events over the next 12 months, so a number of casual staff and irregular part time staff are required to help manage the operations of our venues.

Positions available:

  • 20 x Customer Service Officers: Casual contracts Located at Melbourne Museum commencing 8 October 2013.
  • 1 x Customer Service Officer: Irregular Part-time contract, minimum 20 hours per week.  Located at Melbourne Museum working with our Bookings & Enquires team.


Customer Service Officers deliver great service to our onsite visitors:

Duties include:

  • Warmly meet, greet and orientate all visitors to our museums
  • Inform our visitors about Museum services, programs and products
  • Operate a computerised ticketing system and handling of admission monies
  • Positively resolve any customer issues or complaints
  • Deliver public tours and deliver briefings to our Education audience

Bookings and Enquiries Officers deliver great service to our telephone, online and social media visitors:

Duties include:

  • Inform our visitors about Museum services, programs and products
  • Process bookings for Museum Victoria programs and events
  • Operate a computerised ticketing and booking system and handling of admission monies
  • Warmly welcome and process our booked education groups as they arrive onsite
  • Positively resolve any customer issues or complaints

We are seeking people who are effective communicators; are dedicated to providing great customer service; work well in teams; take a positive approach to resolving customer issues and have the confidence and ability to work in a busy environment. The Customer Service Officer roles involve regular walking and standing.

Other notable skills required for the Customer Service roles include:

  • High level experience in computerised ticketing and/or booking systems is desirable for all advertised positions.
  • Experience in handling telephone, online and social media enquiries is desirable for the Bookings and Enquiries Officer position.


For more information about these positions, please email your enquiry to

To apply for one of these exciting positions, please send your Cover Letter and Resume by selecting APPLY NOW below

Upon the commencement of the application process, you will be asked a number of pre-employment questions that will also include an option to select which one of our vacant positions you are interested in applying for.

Applications Close: Friday, 30 August 2013.

Please Note: There is no need to up submit a statement that addresses each of the Key Selection Criteria (Pleasse Ignore any request to do so that you come accross during the application process). Applicants are only required to submit their Resume and Cover Letter

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