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Team Leader, Customer Service

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Work Type:    Fixed term - part time
Job Function:   
Classification:    VPSG2
Work Location:    Melbourne - CBD
Reference:    VG/MV/6761
Closing Date:    09-Feb-2014
Salary Range:    $46,143 - $59,255
Job Duration:    Fixed term until February 2015
File Attachment:    MV6761 Team Leader, Customer Services, IM.pdf (PDF, 108KB)
Job Specification

PD Preview:    Preview unavailable for this role

Position Details

The Immigration Museum is seeking a part-time Team Leader to provide day-to-day supervision of a Customer Services team in the delivery of high quality customer service to onsite visitors.


Museum Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues:  Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building. For more information about Museum Victoria, please visit


The Team Leader is accountable for ensuring high levels of visitor satisfaction and safety by providing support and supervision to a small team of customer services staff in the delivery of a personal and customer-focussed services and operations.

We are seeking someone who is an effective communicator; is dedicated to providing great customer service; is experienced in supervising small teams; takes a positive approach to resolving customer issues and has an appreciation for cultural diversity. Good experience in the use of computerised ticketing or point of sale systems, along with experience in reconciling monies is required.


This is an irregular part-time position, fixed term to Feb 2015, minimum 22.8 hours per week. Please note that the position Includes regular weekend work. The salary on offer is $51,165 + 9.25% Superannuation paid pro-rata.


For more information about this position, please contact Louise Bramich on (03) 9927 2716

To apply, please send your Covering Letter and Resume by selecting APPLY NOW below.

Applications Close: Sunday, 9 February 2014

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