Senior Service Designer

About this role

• Full time ongoing position (part time considered)
• Salary based on experience, range: $98,902 - $123,624 (pro rata) plus super
• Up to $15,900 in salary packaging and hybrid WFH & office model

About the role:
Victoria Legal Aid is seeking an experienced Senior Service Designer to join our Service Design and Innovation team in Melbourne. This is an ongoing position focused on improving client experience and access to legal assistance services across Victoria. As the Senior Service Designer, you will provide expert service design support, strategic guidance and capacity building support to Victoria Legal Aid (VLA) and its partners. Additionally, you will contribute to evidence-based planning efforts aimed at fostering collaboration to achieve overarching sector-wide outcomes.

This role is based at our Melbourne CBD office on Wurundjeri Country.

About you:
As our ideal candidate, you will possess:

• End-to-end service design experience in government, social or legal services.
• Deep expertise in service design research methodologies and tolls such as journey mapping, blueprinting and personas.
• Knowledge of the drivers of disadvantage and legal need and approaches for engaging diverse communities.
• Strong interpersonal and communication skills, with the ability to work effectively with a diverse range of stakeholders including clients, staff, partners, and government agencies.
• Experience managing complex projects involving competing priorities and timelines.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About Victoria Legal Aid:
We provide legal representation to those who need it most. With over 1000 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits:

• Focus on work-life balance including flexible working arrangements
• Hybrid work from home & office model
• Training and professional development opportunities
• Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
• Opportunity to join Myki Commuter Club (and salary package the cost)
• Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)

How to apply:
To be considered for this role, please submit a current resume and completed candidate application form (listed within the file attachments). You may also include a link to your portfolio.

If you require adjustment to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information review the attached position description or contact Marie Baird, Manager, Service Design and Innovation on (03) 9269 0109.

No agency applications will be accepted.

Applications close by 11.59pm on Sunday 5 May 2024.

Other relevant information:

It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.