| Level | A | B | C | D |
|---|---|---|---|---|
| Leadership | * Explains what needs to be done and ensures people have the necessary information.
* Identifies information and resources required for others to work effectively and makes sure their practical needs are met. |
* Builds a cohesive team with clarity around goals and inter-accountabilities
* Obtains needed personnel, resources and information for the team * Supports the individuals and the team * Brings together the best possible group to achieve objectives |
* Builds team commitment by demonstrating personal conviction
* Translates organisational strategy into meaningful long term plans and objectives for own area * Motivates others to deliver against the goals |
* Communicates a vision that generates enthusiasm and commitment
* Recognises and rewards behaviour that is aligned with the vision * Identifies potential issues and side tracks and guides team to optimise outcomes * Models the behaviour expected of others |
| Strategic Planning | * Contribute ideas and perspectives
* Seeks information about how their work fits within the overall objectives of their work group |
* Plans and reviews work based on what is important to achieve rather than what tasks are usually done
* Identifies or develops overall team goals and links strategies and actions required to achieve these goals |
* Thinks at the big picture level
* Entertains wide ranging possibilities in developing a vision for the future Works across a number of time frames * Translates strategic direction into day to day activities |
* Inspires a sense of purpose and direction within context
* Understands the organisation’s current and future role * Considers the ramifications of issues and long term impact of work being done |
| Organisational Awareness | Recognises the formal structure or hierarchy of an organisation and its policies and procedures | * Uses formal and informal
influencing relationships and decision making processes * Appreciates the responsibilities, legal obligations and limits that apply to an organisation * Actively seeks to understand the priorities and interests of various groups and key individuals |
* Understands issues and
pressures to which the organisation has to respond * Understands the reasons behind the organisational climate and culture |
* Understands and addresses
underlying problems, opportunities or external forces affecting the
organisation. * Uses strategic relationships and knowledge to predict and prepare for the impact of events on the organisation. * Understands the impact of external events and changing stakeholder needs on the organisation and Government |
| Written Communication | * Prepares basic letters, emails
and reports using clear, concise and grammatically correct language * Organises information in a logical sequenceIncludes content appropriate for the purpose and audience |
* Prepares briefs, letters,
emails and reports using clear, concise and grammatically correct
language * Ensures written communications contain necessary information to achieve their purpose * Uses appropriate style and formats. |
* Prepares complex briefs,
letters, emails and reports using clear, concise and grammatically correct
language * Edits written communications to ensure they contain necessary information to achieve their purpose * Ensures appropriate style and formats are used |
Identifies key messages and
information required for decision making * Provides advice on influencing and the needs of target audiences. |
| Verbal Communication | * Clearly explains information
and listens to feedback * Speaks clearly and concisely and keeps people interested when speaking |
* Confidently conveys ideas and
information in a clear and interesting way * Understands and meets the needs of target audiences. The right information to the right people. * Welcomes constructive feedback. |
* Confidently conveys ideas and
information in a clear and interesting way * Understands and meets the needs of target audiences * Uses audience feedback to refine communication * Handles difficult and sensitive messages communications well |
* Confidently conveys ideas and
information in a clear and interesting way * Understands and meets the needs of target audiences * Uses audience feedback to refine communication * Handles difficult and sensitive messages communications well |
| Presentation Skills | * Prepares and delivers short presentations using clear language and visual aids such as PowerPoint. or printed material. | * Prepares and delivers logical,
sequential and succinct presentations. * Use clear and concise language. * Able to answer queries and create an understanding of the presentation topic. |
* Quickly makes a positive
impression on others and comes across with credibility * Communicates orally in a manner which is clear, fluent and holds the audience’s attention. * Prepares and delivers logical, sequential and succinct presentations. * Deals well with difficult and sensitive topics and questions. |
* Quickly makes a positive
impression on others and comes across with presence and credibility. * Communicate orally in a manner which is clear, fluent and holds the audience’s attention * Prepares and delivers logical, sequential and succinct presentations. * Deals well with difficult and sensitive topics and questions. |
| Influence and Negotiation | * Outlines the “pros and cons”
of a particular approach to persuade others of a course of action * Uses direct, logical persuasion in a discussion or presentation by appealing to reason and using concrete examples, facts and figures |
* Adapts the content, style,
message or tone of a presentation to suit the audience and plans how to
tackle objections * Sells own ideas by linking them to others’ values, needs and goals * Takes a well thought out, dramatic or unusual action in order to have a specific impact |
* Gains agreement to proposals
and ideas * Builds behind the scenes support for ideas to ensure buy-in and ownership * Uses chains of indirect influence to achieve outcomes e.g. “gets A to show B so B will tell C”Involves experts or other third parties to strengthen a case |
* Develops long-term, complex
and multi-phased plans to influence others * Implements complex strategies to build buy-in and support from key internal and external clients or stakeholders * Uses a variety of different influencing approaches tailored to different clients, stakeholders and stakeholder groups |
| Computer Skills | * Understands the purpose of, and is able to use, common software applications for word processing and email | * Understands the purpose of, and is able to use, common software applications for word processing and email | * Understands the purpose of, and is able to use, common software applications for word processing and email | * Understands the purpose of, and is able to use, common software applications for word processing and email |
| Advanced Computer Skills | * Uses a wide range of software
application features for word processing, spreadsheets, etc * Assists others with problem solving on word processing and related applications |
* Uses a wide range of software
application features for word processing, spreadsheets, etc * Assists others with problem solving on word processing and related applications |
* Uses a wide range of software
application features for word processing, spreadsheets, etc * Assists others with problem solving on word processing and related applications |
* Uses a wide range of software
application features for word processing, spreadsheets, etc * Assists others with problem solving on word processing and related applications |
| Interpersonal Skills | * Polite and considerate in
dealing with others * Aware of people’s moods and temperament |
* Sees things from other’s point
of view and confirms understanding * Expresses own views in a constructive and diplomatic way * Reflects on how own emotions impact on others |
* Detects the underlying
concerns, interests or emotions that lie behind what is being said and
done * Genuine and sincere when dealing with others * Projects an objective view of another’s position * Uses understanding of individuals to get the best outcomes for the person and organisation |
* Tunes into others emotions and
ways of thinking * Realises the complex causes (underlying concerns) of others long term behaviour patterns and plans responses and reactions accordingly * Uses understanding of individuals to get the best outcomes for the person and organisation |
| Policy Skills | * Understands the purpose of
policies * Uses operational policies to guide their work |
* Aware of, interpret and apply
policies * Drafts simple policies using research skills and consulting with stakeholders * Provide feedback on draft policies |
* Formulates and communicates
public policy options and recommendations * Keeps up to date with a broad range of contemporary issues * Scans for links and potential implications of proposed policy options * Liaises with stakeholders |
*
Build trusting relationships with stakeholders to inform policy development
and gain commitment to implementation * Formulates and communicates public policy options and recommendations * Scans for links and potential implications of proposed policy options * Keeps up to date with a broad range of contemporary issues |
| Problem Solving | * Seeks information needed to
solve work problems * Identifies and proposes practical solutions to problems * Implements and adjusts solutions when endorsed by manager |
* Seeks all relevant information
for problem solving * Investigates and probes for the facts * Liaises with stakeholders * Analyses issues from different perspectives and draws sound inferences from information available * Identifies and proposes workable solutions to problems |
* Seeks all relevant information
for problem solving * Investigates and probes for the facts * Liaises with stakeholders * Analyses issues from different perspectives and draws sound inferences from information available * Identifies and proposes workable solutions to problems |
* Seeks all relevant information
for problem solving and probes for the facts * Liaises with key stakeholders * Analyses issues from different perspectives and draws sound inferences from information available * Identifies and proposes workable solutions to problems |
| Self Management | * Focuses on the most important
goals * Has a realistic and balanced view of own strengths and weaknesses * Recognises own feelings and personal prejudices and understands why they occur |
* Plans and prioritises work to
ensure outcomes are achieved * Resists the temptation to react immediately without taking time to think things through * Uses strengths to contribute constructively and consciously manages the impact of own weaknesses * Anticipates own reactions to situations and prepares accordingly |
* Invites feedback on own
behaviour and impact * Uses new knowledge or information about self to build a broader understanding of own behaviour and the impact it has on others * Understands strong emotional reactions and seeks ways to more effectively manage them |
* Applies special techniques and
develops personal strategies to effectively manage strong emotions in high
pressure situations * Actively monitors own preferences and manages behaviour to always ensure maximum impact * Builds a balanced team to compensate for own limitations |
| Project Management | * Maintains accurate project
records * Organises and coordinates project meetings |
* Produces project plans where
objectives are clearly defined and action steps for achieving them are
clearly specified * Regularly communicates with and supports project team members * Ensure project objectives are met by anticipating and managing potential and emerging issues |
* Consults, liaises with and
influences key stakeholders * Produces detailed project plans where objectives are clearly defined and action steps for achieving them are clearly specified * Monitors performance against objectives and manage project risks and issues * Ensure project objectives are met |
* Uses understanding of
political sensitivities to actively champion the project. * Provides guidance and support to project managers to identify risks and overcome obstacles * Quickly sums up complex options and recommends a clear way forward * Monitors overall project performance against project plans * Influences key stakeholders to support the project |
| People
Management (not applicable to Grade 1) |
*
Aligns team with the organisational values and goals through effective people
management and modelling * Maximises effectiveness by selecting, developing, managing and motivating a high performing team. * Clearly defines role expectations, monitors performance, provides timely and constructive feedback and facilitates employee development |
*
Aligns team with the organisational values and goals through effective people
management and modelling * Maximises effectiveness by selecting, developing, managing and motivating a high performing team. * Clearly defines role expectations, monitors performance, provides timely and constructive feedback and facilitates employee development |
*
Aligns team with the organisational values and goals through effective people
management and modelling * Maximises effectiveness by selecting, developing, managing and motivating a high performing team. * Clearly defines role expectations, monitors performance, provides timely and constructive feedback and facilitates employee development |
*
Aligns team with the organisational values and goals through effective people
management and modelling * Maximises effectiveness by selecting, developing, managing and motivating a high performing team. * Clearly defines role expectations, monitors performance, provides timely and constructive feedback and facilitates employee development |
| Resource Management | * Accurately estimates resource
requirements for particular tasks * Monitors and keeps accurate records of resource use * Maintains formal records required for resource management |
* Prepares budgets for
work * Monitors expenditure against budget * Raises budget issues in a constructive and solution focussed way * Uses honest, transparent and appropriate purchasing processes |
* Develops and manages complex
budgets. * Negotiates for resources * Monitors expenditure against budget projections * Plans for and manages risks * Ensures the use of honest, transparent and appropriate purchasing processes |
* Oversees development and
management of complex budgets with multiple cost centre managers * Anticipates and plans to manage risks * Negotiates for necessary resources from corporate budgets and other sources * Ensures value for investment is achieved |
| Conflict Management | * Considers other’s points of
view * Understands that there are different ways of interpreting words and actions * Constructively communicates concerns and issues |
* Listens to and acknowledge
that the concerns of others have been heard * Clarifies the problems * Seeks options to resolve problems * Negotiates agreed actions to deal with problem/s * Maintains confidentiality |
* Listens to and acknowledge
that the concerns of others have been heard * Clarifies the problems * Seeks options to resolve problems * Negotiates agreed actions to deal with problem/s * Maintains confidentiality |
* Listens to and acknowledge
that the concerns of others have been heard * Clarifies the problems * Seeks options to resolve problems * Negotiates agreed actions to deal with problem/s * Maintains confidentiality |
| Service Excellence | * Aims to exceed targets * Sets personal standards of excellence and measures outcomes against them * Wants to deliver outcomes in a timely manner * Looks for new or more precise ways of meeting goals set by others * Maintains quality in the face of time pressure |
* Constantly looks for
continuous Improvement opportunities
and ways to innovate * Takes responsibility for correcting problems promptly and without becoming defensive * Constructively challenges own and others’ ideas in order to deliver the best possible outcome * Makes specific changes in work methods to improve outcomes, quality and timeliness of service * Encourages others to improve performance and to deliver to high professional standards * Monitors client and stakeholder satisfaction. |
* Identifies and responds to
clients’ underlying needs * Uses understanding of the client or stakeholder’s organisational context to tailor service and ensure a high quality response * Looks beyond the obvious to provide outstanding levels of service * Constructively deals with service issues that arise in a timely manner * Effectively manages risk |
* Encourages and supports others
in taking calculated risks to deliver service excellentce * Challenges others to deliver outstanding service * Looks for long-term benefits to the client or stakeholder * Creates a climate of service excellence * Encourages approaches or solutions that are new or different and will deliver benefits beyond client or stakeholder expectations |
| Stakeholder Management | * Responds to clients’
needs * Keeps the client or stakeholder up-to-date with issues and developments * Promptly follows through on inquiries, requests and complaints * Takes responsibility for correcting problems promptly and without becoming defensive |
* Takes concrete steps to add
value for the stakeholder * Links people with other areas as appropriate * Monitors client and stakeholder satisfaction. * Constructively deals with stakeholder issues |
* Identifies issues in common
for one or more stakeholders and sue to build mutually beneficial
partnerships * Identifies and responds to stakeholder’s underlying needs * Uses understanding of the stakeholder’s organisational context to ensure outcomes are achieved * Find innovative solutions to resolve stakeholder issues |
* Identify and manage a range of
complex and often competing needs * Identifies issues in common for one or more stakeholders and sue to build mutually beneficial partnerships * Find innovative solutions to resolve stakeholder issues |
| Commercial Skills | * Considers the cost of
different ways of working * Looks for ways to reduce cost whilst maintaining or improving services or products |
* Continually seeks more
efficient ways of operating * Costs whatever is done * Targets strategies to achieve the greatest benefits for investment * Continually strives for the best service/product for the resources available * Operates comfortably in a fee for service environment |
* Balances cost with
benefit * Costs whatever is done * Knowledgeable about financial issues and responsibilities * Focussed on knowing the business of the organisation * Focussed on delivering the best outcomes using the resources available * Proactively seeks more efficient ways of doing things * Focus on activities and projects that will bring the best business return for the team/organisation |
* Challenges and guides team to
continually strive for the best impact from resources invested * Knowledgeable about financial issues and responsibilities * Focusses on knowing the business of the organisation * Focusses on delivering the best outcomes using the resources available * Challenges others to seek more efficient ways of doing things * Focuses on activities and projects that will bring the best business return for the organisation |
| Environmental Scanning | * Consults available sources to
gather relevant information * Seeks the expertise and advice of the people around them * Keeps up-to-date with relevant information |
* Contacts others who are not
immediately involved to obtain their perspective and to benefit from their
expertise * Finds and questions experts in the field to gain broader and deeper understanding of a specific issue * Asks a series of probing questions to get to the core of a situation or problem * Finds out underlying reasons for a presenting issue |
* Monitors external sources and
identifies underlying trends * Develops, maintains and uses a variety of systems, processes and sources to gather information and gain deeper understanding * Uses a range of electronic and print-based references and professional networks to conduct specific research |
* Builds understanding of
economic and political trends affecting education in general and the
Department in particular * Establishes and uses references and networks to gather strategic information from local, interstate and overseas sources |
| Contract Management | * Uses fair, transparent and
competitive purchasing processes * Establishes clear and comprehensive contracts * Establishes and maintains strong working relationships * Actively monitors expenditure and risks and resolves problems where these arise |
|||
| Consultancy | * Clarifies expectations about
the roles, process and outcomes * Respond flexibly to client needs * Develops practical solutions to problems * Provides advice in area of expertise * Liaises regularly with clients |
* Assists clients to clarify
their needs * Clarifies expectations about the roles, process and outcomes * Respond flexibly to client needs * Develops practical solutions to complex problems * Provides advice in area of expertiseLiaises regularly with clients |
* Assists clients to clarify
their needs * Clarifies expectations about the roles, process and outcomes * Respond flexibly to client needs * Develops practical solutions to complex problems * Provides advice in area of expertiseLiaises regularly with clients |