| Personal Quality | Description |
|---|---|
| Flexibility | Adaptable Open to new ideas Accepts changed priorities without undue discomfort Recognises the merits of different options and acts accordingly |
| Initiative and Accountability | Proactive and self
starting Seizes opportunities and act upon them Takes responsibility for own actions |
| Resilience | Perseveres to achieve goals even
in the face of obstacles Copes effectively with set backs and disappointments Remains calm and in control under pressure Accepts constructive criticism in an objective manner without becoming defensive |
| Drive and Commitment | Enthusiastic and committed Demonstrates capacity for sustained effort and hard work Sets high standards of performance for self and others Enjoys a vigorous and dynamic work environment |
| Integrity | Committed to the public
interest Operates in a manner that is consistent with the organisations code of conduct Inspires trust by treating all individuals fairly |
| Teamwork | Cooperates and works well with
others in the pursuit of team goals Shares information Shows consideration, concern and respect for others’ feelings and ideas Accommodates and works well with the different working styles of others Encourages resolution of conflict within group |
| Self Confidence | Conveys confidence through body
language Trusts own ability Listens to and considers criticism Reflects on their actions in a balanced way Viewed by others as confident |
| Developing Others | Actively seeks to improve
others’ skills and talents by providing constructive feedback, coaching and
training opportunities Empowers others by investing them with the authority and latitude to accomplish tasks Appropriately delegates responsibilities to further the development of others |
| Relationship Building | Establishes and maintain
relationships with people at all levels Promotes harmony and consensus through diplomatic handling of disagreements Forges useful partnerships with people across business areas, functions and organisations |
| Empathy and Cultural Awareness | Pays attention to words,
expressions and body language Paraphrases messages to check understanding Shapes responses, to individuals, based on a range of information they have noted Communicates well with, relates to and sees issues from the perspective of people from a diverse range of cultures and backgrounds |
| Creativity and Innovation | Generates new ideas Draws on a range of information sources to identify new ways of doing things Actively influences events and promotes ideas Translates creative ideas into workplace improvements Reflects on experience and is open to new ways of to improve practice |
| Detail Focus | Observes fine details Identifies gaps in information Looks for logical sequences of information Highlights practical considerations of plans and activities |
| Self Control | Prioritises competing demands to
achieve personal, team/work group and organisational goals Recognises own limitations and works with others to ensure plans are achieved Identifies and acts on own development needs |
| Conceptual and Analytical Ability | Deals with concepts and
complexity comfortably Uses analytical and conceptual skills to reason through problems Has creative ideas and can project how these can link to innovations |
| Customer Focus | Listens to customers Actively seeks to meet customer needs Seeks ways to improve services Committed to delivering high quality outcomes for clients |
| Decisiveness | Makes rational and sound
decisions based on a consideration of the facts and alternatives Makes tough decisions sometimes with incomplete information Evaluates rational and emotional elements of situations Makes quick decisions were required Commits to a definite course of action |
| Commercial Acumen | Entrepreneurial Shrewd in business dealings Aware of business opportunities |