Manager, Service Capability and Solutions

About this role

Empower people and elevate your career – join Forensic Intervention Services.

• Enjoy world-class training and wellbeing support.
• Flexible home and on-site working arrangements
• Earn $138,631 – $185,518 (VPS6) per year plus super.
• 1 ongoing role available

FIS provides evidence-based screening, assessment and intervention services for individuals in custody and the community. We focus on areas such as violent and sexual offending, restorative justice, violent extremism and family violence.

As part of the Service Development Branch, you are responsible for the management of performance reporting and analysis and ensuring the integrity of the relevant systems that support statewide service delivery, primarily the Corrections Victoria Intervention Management System (CVIMS) as the application business owner within Forensic Intervention Services.

This is the perfect opportunity if you're looking to expand your expertise, enjoy a more dynamic role or leave a lasting influence in a progressive field.

In addition to compelling work, we offer:

• flexible work options
• mental health and wellbeing support
• annual leadership forums and conferences
• professional registration funding
• relocation allowances for eligible candidates

What you'll do

As the Manager, Service Capability and Solutions working in the Service Development Branch you will:

• Oversee the integrity of systems used to support clinical service delivery across the State and lead the implementation of quality assurance mechanisms to support system and data integrity.
• In collaboration with key internal stakeholders, lead improvements to system design and use.
• Monitor performance measurement standards for clinical service delivery and work collaboratively with key internal stakeholders to drive performance improvements.
• Lead the delivery of detailed data analysis projects to support a more detailed understanding of clinical service delivery.
• Drive high level authoritative advice to senior executives in relation to system integrity and performance across the State.
• Manage and mentor a team of staff.
• Contribute to broader initiatives to support the ongoing reform of service delivery across the State.

Technical Expertise

• Extensive experience in managing, developing, and monitoring complex service delivery environments.
• Demonstrated expertise in developing and implementing service and quality improvement initiatives.
• Demonstrated understanding of the key issues impacting service operations in IT applications on service delivery.
• Demonstrated experience in using the Commissioner's Information Systems including CVIMS, EJustice and PIMS is desirable. 

To learn more about the skills you will need to succeed in this role, please read the position description attached.

Qualifications

A relevant tertiary qualification or proven extensive experience in service and quality improvement programs within complex service environments is desirable. 

To find out more about the role and FIS, watch our career information video, visit our microsite or contact our recruitment team at candidatecare@justice.vic.gov.au.

We want to make sure all Victorians feel represented by the department's work. One of the ways do this is by recruiting a diverse workforce – we welcome people of any gender, age, religion, sexual orientation, disability, and cultural background. We are also committed to the Victorian Government's promise to increase the number of veterans working in the public sector.

We're proud of our individual differences. We're proud of the many languages we speak and the stories we can share with each other. We hope you will share your story too.

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.

The Department of Justice and Community Safety is continually working towards increasing our Aboriginal and Torres Strait Islander (Aboriginal) workforce. The Aboriginal Employment Team aims to attract, recruit and retain Aboriginal staff across all our roles. This support includes a culturally appropriate attraction and recruitment process. To learn more, email aboriginal.employment@justice.vic.gov.au

If this sounds like a compelling job that you believe your skills would be a great match for, please APPLY NOW. Applications close 28 September 2025.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. 

The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependent on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles). 

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. 

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.