Customer Engagement Officer
- Location: Melbourne - CBD
- Job Function: IT and Telecommunications
- Work Type: Ongoing - full time
About this role
- Utilise your customer engagement and digital communication expertise to provide support and advice to the Tech Solutions and Data Security branch
- An Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 5: $113,022 - $136,747 plus superannuation.
About the Business Unit:
The Department of Justice and Community Safety (the department) delivers a justice and community safety system that works to build a safer, fairer and stronger Victoria.
Technology Solutions and Data Security (TSDS) is delivering the Data and Digital Reform Agenda, which focuses on meeting the department's data and digital needs by providing responsive and sustainable services focused on supporting departmental outcomes.
Technology Solutions and Data Security explores and employs technology to enable the department's business function via the use of modern, appropriate platforms, products and services. It supports enterprise-wide platforms and services including critical applications, networks, telecommunication, call centres, hosting, intranet/internet sites; delivers business and corporate funded project; and oversees the delivering of services provided by technology service providers such as Cenitex.
About the Role:
As the Customer Engagement Officer, you will quickly establish close working relationships with key business stakeholders and develop an intimate understanding of requirements within the business and operational context.
Some of your duties will include:
- Providing high-level advice to senior management on the adequateness of systems, development and implementation strategies, risks and mitigation strategies
- Managing and communicating the proposed schedule of initiatives that TS aim to deliver to ensure the business outcomes are met.
- Planning and co-ordinating appropriate business participation in project initiatives.
To learn more about this role before applying, please read the attached position description.
About You:
As our ideal candidate, you will possess:
- Demonstrated experience in ICT project environments is desirable
- Knowledge of the functions and procedures of Department of Justice and Community Safety Operations is desirable.
Qualifications/Requirements:
- Relevant tertiary qualifications are highly desirable
- Appropriate vocation qualifications and certifications, e.g. Project Management, Agile, Platforms, Service Management or Change Management are highly desirable
How to Apply:
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
Job details
| Job Reference: | VG/DJ7761SEPTEMBER2025 |
|---|---|
| Location: | Melbourne - CBD |
| Work Type: | Ongoing - full time |
| Job Function: | IT and Telecommunications |
| Classification: | VPSG5 |
| Salary Range: | $113,022 - $136,747 |
| Job Duration: | N/A |
| Date posted: | 16-Sep-2025 |
| Application Close Date: | 02-Oct-2025 |
| Attachments: | DJ7761 - PD - CSI - TSDS - Customer Engagement Officer VPS 5 (2025).pdf (PDF, 235KB) Position Description |
| Contact: |
Brooke Robins on 03 8684 7003
Brooke.Robins@justice.vic.gov.au
|
