Intake and Triage Officer

About this role

• Review applications to ensure they are ready for assessment
• Great opportunity with a fixed term / full time role until 30 June 2026
• VPS3 salary: $79,122 - $96,073 plus superannuation

About Us:

The Financial Assistance Scheme (FAS) represents a major leap forward in the government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 the FAS provides financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs.

About the Role:

This is an exciting opportunity to deliver a major new initiative for victims of crime. The FAS is a landmark reform that replaced the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.

Reporting to the FAS Intake and Triage Supervisor, you will review FAS applications to ensure they are ready for the FAS assessment team to action. You will have direct contact with victims and their support people to ensure applications are complete.

Some of your duties will include:

• Identifying, analysing, and providing advice on documentary evidence requirements for applicants or their appointed representative to enable assessment of their application.
• Analysing applications to determine their priority and complexity using an interpretation of established policies, guidelines, and procedures.
• Managing the payment of invoices for the FAS.

This position may require direct prisoner contact and may involve weekend and public holiday work, remunerated in accordance with the applicable provision of the VPS Determination.

About You:

To be successful in this role you will be able to demonstrate:

• Experience in the delivery of victim support services or similar services working with people affected by trauma.
• Experience responding to and communicating with victim survivors in a sensitive, respectful, and empathetic manner.
• Commitment to pursuing a culturally safe workplace and organisation and improved outcomes for Aboriginal people, aligned with the principle of self-determination.

How to Apply:

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.