Service Transition Manager

About this role

• Plan, Coordinate and Manage the transition of new services into operational use, ensuring minimal disruption.
• Fixed, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service
• VPS Grade 6: $138,631 - $185,518 plus superannuation.

The Department of Justice and Community Safety is seeking a Service Transition Manager to provide a critical role within Emergency Management Technology and Data team.

About the Business Unit

Emergency Management includes the department's emergency management accountabilities delivered through Emergency Management Victoria, Emergency Recovery Victoria, Sector Performance and Reform and emergency management statutory entities and offices. The work of the group supports the emergency management sector to work together and to strengthen the capacity of individuals, communities, government, agencies and business to achieve our shared vision of safer and more resilient communities and to rebuild and recover after an emergency.

EM Technology and Data is responsible for both national and state technology platforms that enable communications to and from the community, sector operational communications and sector information systems. The EM Technology business unit is responsible for delivering the following the key functions of:

• Strategy & Enterprise Architecture;
• Investment Planning;
• Support & Development;
• Procurement & Program Delivery;
• Vendor & Contract Management;

About the Role

Some of your duties will include:

• Develop and maintain service transition documents including transition plans, schedules and post-implementation reviews. 
• Oversee the implementation of the transition plan, ensuring minimal operational disruption.
• Identify and manage risks associated with the transition and develop mitigation strategies.
• Lead the change management activities by communicating progress, risk and timelines to stakeholders and to the internal business unit subject matter experts. 
• Act as the primary point between various stakeholders, including project teams, business units and organisations, to ensure clear communication and alignment.
• Manage readiness through assessments, training and support , and ensures that transitioned services meet acceptance criteria.  
• Is familiar with the ITIL framework and its role in technical transition management

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

• Extensive experience in a Service Transition Manager role.
• Program/Project Management experience in large, complex enterprises. 

Qualifications/requirements

• ITIL Certification
• Qualifications in Project Management (Diploma, PMBOK, PRINCE2 or AGILE). 

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.