Branch Manager Debt Management

About this role

Branch Manager, Debt Management

• One (1) ongoing role in the Debt Management Branch, Corporate Services Division
• Salary $162,077 plus 12% superannuation – VPS Grade 6.2
• Based in Melbourne CBD, with hybrid working opportunities

The opportunity

The Branch Manager is responsible for leading the Debt Management Branch, which is responsible for the management and collection of outstanding debts. This includes negotiating payment arrangements, undertaking appropriate debt recovery activities, including legal actions and debt write offs, as well an actively managing the Customer Error Payment Allocation (CEPA) account.  

Reporting to the Executive Director, Corporate Services, you will be responsible for:

• Managing the collection and resolution of outstanding debts with agreed targets and within the confines of applicable legislation. 
• Embedding operational disciplines, including quality improvement, productivity initiatives, risk management and consistent performance delivery against relevant key performance indicators (KPI's).
• Reviewing, identifying and implementing process improvement strategies
• Managing and constantly striving to improve employee engagement within the Branch

Who we are looking for

To be successful in this role, you will have:

• Demonstrated senior management experience leading a debt management or operational function
• Proven ability to build positive and effective stakeholder relationships
• Demonstrated ability to lead a high performing customer centric team
• High level conceptual, analytical and problem-solving skills to develop innovative solutions to complex situations

How to apply

Submit an application via the ‘Apply now' button by 11.59pm on Sunday 15 March 2026.

You will need to:

• upload a cover letter addressing KSC 1 and 5 from the position description,
• and a current resume.

More information

You can find out more about this role via the position description. You can also contact Cameron Aughterson, Executive Director Corporate Services, cameron.aughterson@sro.vic.gov.au .

If you need a copy of this advertisement in an accessible format or you require any adjustments to assist you to participate in the recruitment process, email HRServices@sro.vic.gov.au.

Please note, as part of our selection process for a trusted role, we may conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.