Customer Correspondence Delivery Coordinator

About this role

Customer Correspondence Delivery Coordinator

• One (1) ongoing role in the Corporate Affairs Branch
• Salary $113,022 plus 12% superannuation – VPS Grade 5
• Based in Melbourne CBD, with hybrid working arrangements

What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.

Find out more about working at the SRO at Careers | State Revenue Office, or via our LinkedIn page.

The opportunity  

The Customer Correspondence Delivery Coordinator coordinates the accurate and timely delivery of high‑quality customer correspondence. This includes assessment notices, letters, bulk mail outs, emails and messages. You will work closely with operational business areas and external print and mail providers to manage outbound correspondence end to end. The role also investigates opportunities to improve the customer experience and champions the transition from paper-based correspondence to digital delivery channels.

Reporting to the Digital Communications Manager, you will be responsible for:

• Managing print, digital publishing, mail house and warehousing services to meet quality, time and budget expectations.
• Overseeing end‑to‑end correspondence production, including briefs, schedules, approvals, quality control, risk management and invoicing.
• Monitoring print management provider performance, maintaining strong governance, reporting and follow‑up on actions.
• Driving continuous improvement by identifying efficiencies, cost savings and opportunities to strengthen the SRO brand and increase digital delivery.
• Building strong internal and external relationships to manage risks, ensure quality outcomes and deliver effective outbound communications.

Who we are looking for

To be successful in this role, you will have:

• Strong experience across print and digital communications, including finished art, printing processes and digital channels.
• Proven ability to manage suppliers, contracts and governance frameworks, with strong reporting, issue management and performance oversight.
• High-level strategic thinking skills, with the ability to assess trends, risks and opportunities and support organisational goals.
• Demonstrated experience modernising correspondence delivery through digital solutions and providing clear advice while building strong stakeholder relationships.
• Advanced skills in Adobe Acrobat, Microsoft Excel and Microsoft Word, including experience working with large datasets and templates.

How to apply

Submit an application via the ‘Apply now' button by 11.59pm on Tuesday 28 April 2026.

You will need to upload:

• a cover letter addressing the key selection criteria in the position description
• and a resume.

More information

You can find out more about this role via the position description. You can also contact Camryn Rothenbury, Digital Communications Manager, Corporate Affairs on 0419 556 139.

If you need a copy of this advertisement in an accessible format or you require any adjustments to assist you to participate in the recruitment process, email HRServices@sro.vic.gov.au.

Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.

This role may be subject to a probation period.