FAS Intake and Triage Officer

About this role

• Help victims of crime access support during difficult times.
• Review applications and help people move through a simple process.
• Work in a caring team that values cultural safety and respect.
• Use your people skills to make a real difference every day.
• Ongoing, full-time role earning $81,496 - $98,955 per year, plus super.

What you will do

As financial assistance scheme (FAS) intake and triage officer, you will support victims of crime through the financial assistance process.

You will review applications, speak with victims and help prepare matters for assessment.

You will:

• provide clear advice about documents needed for applications
• review applications and decide their priority using policies and procedures
• make timely interim decisions to support urgent victim needs
• communicate with victims in a sensitive, trauma-informed and culturally safe way
• manage invoice payments and work with agencies to gather extra information.

About you

A qualification or experience in community services, social work, criminology, psychology, victim services or family violence is desirable.

You should understand trauma-informed practice, family violence and sexual assault. Experience using Salesforce or similar systems is also desirable.

You should also have:

• strong experience supporting people affected by trauma
• the ability to communicate in a respectful and empathetic way
• a commitment to cultural safety, inclusion and better outcomes for Aboriginal people
• good problem-solving skills and the ability to manage difficult conversations.

To learn even more about this role, please read the position description.

 If you have any further questions, feel free to email Sandra Kekultowage at Sandra.Kekultowage@justice.vic.gov.au.]

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people.

We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality.

Children and young people's rights, relationships, identity and culture must be recognised and respected, their voices heard and their concerns acted upon.

We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.