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ServiceNow Administrator
At the Parliament, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process. Our Parliament should be reflective of the community, and that’s why we seek to recruit the best, regardless of gender, age, disability, religion, sexual orientation or cultural background.

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Work Type:    Ongoing - full time
Job Function:    IT and Telecommunications
Classification:    PoV5.1
Work Location:    Melbourne - CBD
Reference:    VG/002274C
Closing Date:    09-Oct-2022
Salary Range:    $103,920 - $114,828
Job Duration:    N/A
File Attachment:    002274C ServiceNow Administrator.docx (Word, 484KB)

PD Preview:    Preview unavailable for this role
Contact:    Simon Whitehead

Position Details


About the role

We're in the midst of an exciting tech enhancement project and we've started with a brand new CRM and we're on the look out for a customer-focused, highly motivated, and experienced ServiceNow Administrator to join the IT Department at the Parliament of Victoria.

This is a full-time, ongoing opportunity where you will collaborate with internal and external stakeholders and configure, maintain and improve the operational integrity and security of the ServiceNow CRM platform for continuous availability by business units across the Parliament of Victoria.

Using your expertise you will design and build integrations and process automation using ServiceNow orchestration. You enjoy resolving issues triaged to this role, and ensure all work is completed to consistent high standards.

Commencing salary can be negotiated within the listed range based on your experience and skillset.

About you.
To succeed in this role, you will demonstrate proven experience as a ServiceNow administrator, managing configuration, access, security, workflows, integrations, and solutions. A particular strength will be your relationship management skills and your ability to work under pressure. Your certifications will ideally include ServiceNow Certified System Administrator or ServiceNow Certified Application Developer.

Why join us?
We offer flexible work, come to the iconic heritage listed Parliament House building or our adjacent modern offices and collaborate with the team one day, work from home the next. The nature and scope of flexible options available will depend on the requirements of the position. You are encouraged to discuss flexible arrangements with the hiring manager during the recruitment process.

Your professional development is important to us, that's why we have a dedicated learning and development framework, along with leadership development programs and targeted in-house training.

When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values, you will be recognised for your efforts through our reward and recognition program.

For more information about a career at Parliament visit our website.

How to apply
Using the "Apply Now" button, please include your resume and a brief cover letter (1-2 pages) broadly outlining your experience and how it directly relates to the position.

The process from here
Shortlisted candidates will be invited to an interview conducted by a selection panel. This interview may take place in our offices located in the Melbourne CBD or online.

If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact Parliament's Recruitment Team via email

Covid-19 compliance
Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.

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