Intake and Administration Officer

Great opportunity to join our friendly Central Intake team and use your exceptional customer service and administrative skills in a new role.
Job Details

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Department: Bairnsdale Regional Health Service
Work Type: Ongoing - part time
Job Function: Administration / Secretarial
Classification: As per award
Work Location: Gippsland - East Gippsland
Reference: VG/BRHS/CSS/1449827
Closing Date: 01-Mar-2020
Salary Range: As per award
Job Duration: N/A
Attachments: PositionDescription - Intake and Administration Officer - 1449827 - February 2020.docx.pdf (PDF, 533KB)
Job Specification

Contact: Pauline Glynn, Team Leader, Central Intake
03 5150 3416

Position Details

STATUS:             Ongoing, Part Time

HOURS:              64.0 hours per fortnight

DEPARTMENT:   Central Intake


A great opportunity exists for an enthusiastic administrator with excellent customer service, data management and computer skills to join our Central Intake team.

The Central Intake and Care Coordination Unit provides coordination to the BRHS Health Independence Program.  This program encompasses many of the services that deliver care to support clients both in the community and at home and that also support clients with transition from hospital to home.

The key role of the Intake and Administration Officer is to perform initial needs assessments using defined processes and tools, to identify client's specific needs to ensure access and support from the right service at the right time is received by the client to enable the best outcome to be achieved.


 The successful applicant will demonstrate:

  • A qualification in Office Administration/Business (minimum Certificate III level)
  • Minimum 3 years administration experience.
  • Experience providing administrative support in a healthcare environment.
  • Demonstrated ability to accurately process a high number of customer interactions in a professional and efficient manner providing appropriate information, initial needs identification, support and referrals.
  • A good knowledge of office practices and the proven ability to follow defined procedures in an efficient and timely manner.
  • Proven ability to provide a consistent and high level of person-centered customer service.
  • Ability to manage data efficiently and accurately with an aptitude for interpreting and reporting information appropriately.
  • A good knowledge of HMS & S2S systems would be an advantage but the proven ability and willingness to learn new software programs is required.


The successful applicant will benefit from: 

  • An attractive remuneration package negotiated dependant on qualifications and experience.
  • Access to an extensive range of salary packaging options including novated leasing, meal, entertainment and venue hire card and relocation expenses.
  • Ongoing paid professional development leave
  • Strong quality improvement culture
  • Employee assistance program
  • Health and Wellbeing program including gym membership at corporate rates
  • Staff dining room


For more information on the position, please contact: Pauline Glynn, Team Leader, Central Intake on 03 5150 3416

Applications by close of business: Sunday 1st March 2020


Applications are to include a covering letter, resume (including two professional referees) and response to the key selection criteria as listed in the position description. 

A satisfactory National Police Check (no older than 12 months), a Working with Children Check and Health Declaration must be provided prior to commencement at BRHS.  

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